Joanne Sammer, Mike Costa [Archive.org URL]

Unlike many systems, ERP suites are designed under the assumption that an organization will modify its business processes to suit the software, rather than the other way around. ERP systems work most effectively in an organization that integrates processes across all parts of the enterprise, freely shares information, and uses common terminology. “You have to step back from ERP and realize that its success lies as much with business process reengineering and standardizing business rules and processes as it does with the software.”

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