John Seely Brown and Estee Solomon

The TWM site is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.

Processes don’t do work, people do. Look closely at the inner workings of any company and you’ll discover gaps between official work processes — the “ideal” flows of tasks and procedures – and the real-world practices behind how things actually get done. These gaps are not problems that need fixing; they’re opportunities that deserve leveraging […] We’re not arguing against business processes per se. The challenge is to keep them elegantly minimal – to under prescribe formal procedures and create “elbow room” for local interpretations and innovations. It’s a point that off-the-shelf reengineering misses: you can’t build processes without the practices to implement them – and the most effective practices grow from the grassroots.

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