Keith Ferrazzi [Archive.org URL]

What makes people great at small talk? However quickly they can transcend the meaningless chitchat about the weather and what company they work for and engage their conversation partners in discussions about stuff that really matters – like their favorite hobbies, their troublesome teenage children, their frustrations at work, their family relationships that really put a strain on them. Only when you talk with someone about their deepest desires and struggles do you get to know and respect and value them as humans, and that’s when you really start to bond.

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