Overcoming IT Ambivalence

IT and infrastructure shouldn’t be treated like the elephant in the room that no one wants to acknowledge. Eventually, ambivalence will give way to fear and loathing if the CIO and the IT team can’t account for its presence. Instead, companies should proactively set new strategic imperatives for their IT infrastructures. This may require a new operational model, more sophisticated value measurements, and tough choices about priorities and investments. But it sure beats getting trampled on.

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