Peter Senge

There’s an element […] that is completely disregarded in formal management education. We’re supposed to figure things out. We’re supposed to make the machine work and correct problems when they come up. But, in fact, in creating something, a lot of the most important developments are what you didn’t expect. And it’s how you recognize and deal with surprise. It’s a very different mindset. The problem that happens in a lot of corporations is that people immediately disregard most of the surprises as being not relevant.

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