The building blocks of knowledge management represent activities that are directly knowledge-related. Their arrangement in the model follows certain principles. An inner cycle consists of the building blocks of identification, acquisition, development, distribution, preservation, and use of knowledge. An outer cycle consists of all these activities plus goal-setting and measurement. This feedback cycle clarifies the importance of measuring the measurable variables in order to focus on goal-oriented interventions.
Defining the building blocks of knowledge management in this way has several advantages:
– It structures the knowledge management process in logical phases.
– It suggests effective points for interventions.
– It provides a tested framework for diagnosing the sources of knowledge problems.
Editor’s Note: see a related, relevant article, “The Intelligent Organization” by Friedrich Bock at
Author: Gilbert J. B. Probst
Source: Prism (Arthur D. Little)
Subject: Knowledge Management