Effectively managing service operations is crucial to controlling labor costs and improving customer satisfaction. By addressing six drivers of performance, executives can go a step further — turning their service operations into a key source of competitive advantage.
Content: Article
Authors: Curt Bailey, Harry Hawkes, Patricia Riedl
Source: strategy+business
Subjects: Customer Related, Operations
Authors: Curt Bailey, Harry Hawkes, Patricia Riedl
Source: strategy+business
Subjects: Customer Related, Operations
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