Podcast: The Secrets of Neuromarketing

What makes customers buy? Marketing guru Martin Lindstrom explains the power of subliminal advertising and why most advertisements are not effective.

How to Interview and Hire the Right Employee

There’s a real art to interviewing and hiring the right person for the job. These days, with so many people out of work, you’ve got a lot to talent to choose from. So do it right and you won’t get screwed. Here’s how.

9 Questions to Ask Before Presenting

Sales presentations aren’t about selling your company’s product or services; they’re about selling the results the customer wants. With this in mind, here are nine questions to ask yourself before you make any sales presentation.

Blowing Up Business as Usual

There’s no shortage of approaches to organizational and performance management — from balanced scorecard and total quality management to management by walking around and rightsizing, just for starters. One of the latest and most intriguing: the Results-Only Work Environment (ROWE), a management philosophy pioneered by Best Buy that lets employees decide what to work on and when. Giving them control over their time, the theory … [ Read more ]

M&A Quick Analysis Worksheet

How to decide if a deal makes sense? We’ve put together an assessment questionnaire to help you think through the various dimensions of an M&A decision. The questionnaire is no magic bullet, nor is it a substitute for the hard thinking that must go into a formal due-diligence process. But in just a few minutes, it could provide an early indication of whether you’re on … [ Read more ]

The Internet Can Make Customers Stupid

Myth: The Internet makes customers so well informed that they no longer need sales professionals to help them make business decisions.

Truth: The Internet frequently creates confusion and ignorance, thus producing a demand for highly-skilled sales professionals.

Five Hard Truths About the MBA

For years, an MBA degree has been seen as a first-class ticket to the management fast track. Some spend $100,000 or more to earn the degree, confident that it will propel their career into overdrive — and often that’s not an unreasonable expectation. To many hiring managers, an MBA on the resume is a sure sign that the candidate has long-term, corner-office potential.

To a growing … [ Read more ]

Ten Seconds to Better Rapport

Here’s a ten-second method to build better rapport with a customer. I can testify that it works, as I’ve used it literally hundreds of times. It’s a close to a “Jedi Mind Trick” sales technique as I think you’re ever going to find.

How to Interview Sales Candidates

Dr. Chris Croner, a clinical psychologist and author of “Never Hire a Bad Salesperson Again,” gives examples of the types of questions to ask a sales candidate in order to determine a person’s drive. (video length: 05:04)

Five Myths of Managing Up

Like just about everything else in the workplace, the conventional wisdom about how to manage the boss has evolved considerably in recent years. If you hope to climb the career ladder by impressing your boss, these are the new and revised rules of the road.

World’s Best Sales Questions

Here are the fourteen absolutely indispensable power tools that should be in every sales rep’s bag of tricks.

Sway by Ori Brafman and Rom Brafman | BNET Video Book Brief

Why do perfectly rational people make irrational decisions? Ori Brafman, author of the new book “Sway,” explains the strange forces that influence our behavior.

The Right Way to Manage Unprofitable Customers

Some of your customers aren’t paying their bills. Others are so high-maintenance that the cost of serving them is eroding your profits. Before you show them the door, try this five-step process to manage these problem customers.

James Freund: 10 Rules of M&A Bargaining

In an interview with BNET, M&A expert James Freund describes 10 critical negotiating tactics.

The Triple-A Supply Chain

The holy grails of supply chain management are high speed and low cost — or are they? Though necessary, they aren’t sufficient to give companies a sustainable competitive advantage over rivals. Here’s what else your company needs.

Deep Smarts

It takes years for your company’s best people to acquire their expertise — but only seconds for them to leave. And when they go, they take their deep smarts — or intuition — with them. Here’s how to make sure you keep wisdom in-house.

Is It Real? Can We Win? Is It Worth Doing?

Incremental innovations (small, safe changes to your firm’s offerings) make up 85%-90% of companies’ development portfolios. But “little i” projects rarely produce competitive advantage. For that, you need “Big I” innovations–offerings new to your organization or the world. Yes, they’re risky. But avoid them, and you may strangle your company’s growth.

Professor George S. Day recommends a solution: Increase the proportion of major innovations in your … [ Read more ]

David Garvin and Amy Edmondson

An environment that supports learning has four distinguishing characteristics: psychological safety, appreciation of differences, openness to new ideas, time for reflection.

Video: V.C. Funding 101

Venture capital is the lifeblood of a start-up company. Paul Holland of Foundation Capital runs through the gauntlet of steps a prospective company typically goes through to get funded, and explains what capital investors are looking for.