MBA Front Lines

Professors, faculty members, and second-year students at ten of America’s most recognized business schools contribute survival advice and lessons.

Flip Your Competition

Harvard Business School professor David B. Yoffie takes the martial arts into the executive suite. Your rivals will flip over his ideas (if you apply them right).

Big Bets, Fast Failures

Fast Company speaks with David Nadler, who has advised the CEOs of some of the biggest and best-known companies in the world through the consulting company he started, Delta Consulting Group. Topics discussed include:
At 70 MPH, Failure Comes Faster
Beware: Balance Sheets Can Kill
Ask Yourself: How Elastic Is My Enterprise?
Understand What It Really Is That You Do … [ Read more ]

Battle of the Brands

John Hancock’s outspoken CEO names names and points fingers at some high-profile brand offenders in his new book. He also offers some good advice on not screwing up your own company’s brand.

John Chambers

CEO of Cisco, IU MBA

Charles Schwab

Roger Cass

the man who invented the idea of the Long Boom…

Chuck Peck (original source?)

Marketing puts the ball in play; sales puts the ball away.

Customer Service: EMC Corp.

Under the leadership of Mike Ruettgers, EMC bounced back from a near-death experience to become one of the “four horsemen of the Internet.” At the heart of EMC’s rise has been its fanatical devotion to customer service. The company has benefited from this critical insight: If you want service to pay off, don’t treat it as a profit center.

Fred Smith

When people walk in the door, they want to know: What do you expect out of me? What’s in this deal for me? What do I have to do to get ahead? Where do I go in this organization to get justice if I’m not treated appropriately? They want to know how they’re doing. They want some feedback. And they want to know that what … [ Read more ]

James Kimsey, ’62, founding CEO, America Online

The first lesson I learned as a plebe came from an upperclassman yelling in my face. He told me that there were four acceptable answers: ‘Yes, sir’; ‘No, sir’; ‘No excuse, sir’; and ‘Sir, I do not understand.’

Gordon Eubanks (original source?)

Strategy gets you on the playing field, but execution pays the bills.

Fred Smith

Founder, CEO of Federal Express (FedEx)

Michael Saylor

Founder and CEO of MicroStrategy Inc.

Grassroots Leadership: U.S. Military Academy

If Harvard Business School is the West Point of capitalism, then where is the West Point of leadership? It’s in West Point, New York. Here’s how raw cadets become resilient commanders.

Web Sight – Let Your Customers Lead

In this interview with Fast Company, web strategist David Siegel says: “Don’t redesign your Web site. Redesign your company.” A lot of his statements are bold platitudes that derive from his roles as author and public speaker. Some are off-mark in my estimation. Some are accurate re-hash of other prominent ideas (like Don Peppers). And a couple are new twists worth … [ Read more ]

How You Can Help Them

Marketing expert Don Peppers asks — and four cutting-edge organizations answer — the four most important questions to help you deliver great service to your customers.

Do You Realize Your Potential?

Article looks at Potentia International’s unique “profiling” system, designed to help people answer major career questions: What type of work will allow me to make the greatest contribution? Which career path fits best with my values and aspirations? How can I grow as a person by developing my latent abilities? What kind of work will give me the most pleasure, unleash the most energy, and … [ Read more ]