459 Posts found for Source: Fast Company

Founder, Groove Networks, a company trying to use peer-to-peer technology to allow workers in different companies to collaborate on projects in a private, secure, virtual shared space.

Content: Thought Leader | Source: Fast Company | Subject: Management | Industry: Information Technology

Interesting look at QVC’s online retailing operations and the lessons the company has learned about marrying their two primary channels.

Content: Article | Author: Paul C. Judge | Source: Fast Company | Subject: Best Practices | Industry: Retail

Even if you have the empathy and the passion and you address the customer’s problem, you haven’t really given good customer service in total. You haven’t done that until you have eliminated the problem that caused her to call in the first place.

Content: Quotation | Source: Fast Company | Subject: Customer Related

Bad customer service is one of the universal — and unifying — experiences of being an American in the 21st century. But is customer service really worse than it used to be?

Content: Article | Author: Charles Fishman | Source: Fast Company | Subject: Customer Related

The secret about customer service in the new economy isn’t that it’s bad — everyone knows it’s bad. The secret is that it’s harder to deliver good customer service than ever before.

Ultimately, what is so striking about the customer-service revolution that we are digging our way through is how little a century of technological innovation really changes what matters.

Content: Quotation | Source: Fast Company | Subject: Customer Related

Venture Partner with Mohr, Davidow Ventures

Content: Thought Leader | Source: Fast Company | Subjects: Management, Venture Capital

Intel averages 3 million email messages per day. That’s enough to choke even the fastest-moving company. Here’s a short course on how the Silicon Valley giant gets the most out of those messages.

Content: Article | Author: Alison Overholt | Source: Fast Company | Subjects: Best Practices, Productivity / Work Tips

Internet marketers made lots of big (and, in hindsight, dubious) promises about the power of the Web to give companies a uniquely powerful way to chart the performance of their ads. The folks at Avenue A aren’t ready to give up on those promises — even if lots of other people are.

Content: Article | Author: Paul C. Judge | Source: Fast Company | Subject: Advertising | Industry: Advertising

“Think of pre-1990 as the Age of Sucking Up to the Hierarchy. The Age of the Promise ‘Em Everything Pitch lasted from 1995 to 2000. The next five years will be the Age of No-Bull Performance. Which means that we’re going to see leadership emerge as the most important element of business — the attribute that is highest in demand and shortest in supply. And … [ Read more ]

Content: Article | Author: Tom Peters | Source: Fast Company | Subject: Leadership

Inspiring article about Dr. Govindappa Venkataswamy, who runs several eye hospitals that restore eyesite to about 180,000 Indians each year, 70% of whome receive the service for free.

Content: Article | Author: Harriet Rubin | Source: Fast Company | Subjects: Leadership, Social Responsibility (ESG)

The world’s most famous business-school professor is fed up with CEOs who claim that the world changes too fast for their companies to have a long-term strategy. If you want to make a difference as a leader, you’ve got to make time for strategy.

Content: Article | Author: Keith H. Hammonds | Source: Fast Company | Subject: Strategy

Microsoft CEO and long-time right arm for Bill Gates

Content: Thought Leader | Source: Fast Company | Subject: Management | Industry: Software

oh so famous strategy professor from HBS.

Content: Thought Leader | Source: Fast Company | Subject: Management

Founder and CEO of Dell Computers

Content: Thought Leader | Source: Fast Company | Subject: Management | Industry: Personal Computer

Michael Bloomberg, Dawn Lepore (Schwab), Joe Liemandt (Trilogy), Lorraine Monroe (School Leadership Academy), Pam Alexander (Alexander Ogilvy), Thomas Davenport (Accenture), Mike Abrashoff (Grassroots Leadership), Eric Schmidt (Novell), Bill Shore (Share Our Strength), J.T. ( Ted ) Childs Jr. (IBM), Paul Wieand (Center for Advanced Emotional Intelligence), Peter Solvik (Cisco), Mimi Silbert (Delancey Street Foundation), Anita Borg (Institute for Women and Technology), Steve Miller (Shell)

Content: Thought Leader | Source: Fast Company | Subject: Management

I like to tell people that all of our products and business will go through three phases. There’s vision, patience, and execution.

The vision phase is full of excitement, vim, and vigor. Everything looks big and rosy. At that stage, we don’t know what we don’t know. Then you get into the patience stage, and that’s tough. You have to cut out parts of the … [ Read more ]

Content: Quotation | Source: Fast Company | Subjects: Business Development, Vision

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James Waldroop and Timothy Butler, directors of the career center at Harvard Business School and authors of the book Maximum Success: Changing the 12 Behavior Patterns That Keep You From Getting Ahead, have identified the character traits that get in the way of success. Five listed in this article include:
1. The Impostor Syndrome (fears he/she doesn’t belong in their current position)
2. The Meritocrat (won’t … [ Read more ]

Content: Article | Author: Jill Rosenfeld | Source: Fast Company | Subjects: Career, Personal Development

Marc Andreessen is interviewed by Fast Company and discusses what he believes is still true – and what never was – about the Internet.

Content: Article | Source: Fast Company | Subjects: IT / Technology / E-Business, Trends / Analysis

Content: Thought Leader | Source: Fast Company | Subject: Management | Industry: Information Technology