Unite And Conquer

Financial-services firms have had lots of practice at integration; here’s what some of the biggest have learned from their mergers.

Sort Out The System Jumble

Industry standards let customers mix and match best-of-breed systems–but it’s far from a snap.

A Win-Win Combination?

Web services can make integration easier, but many companies say they still need EAI for the toughest jobs.

Goal Oriented

Companies are using software to help their employees set and meet individual and business goals.

Supply On Demand

Vendors are ramping up their supply-chain software to give vital real-time information.

Many Pieces, One View

Information integration promises a less costly, more flexible way to access data from multiple, disparate sources.

Opportunity On The Line

Sometimes, keeping a customer on the phone longer can mean more sales and higher profits.

Search On

Employees are a lot like consumers in how they look for data. But is giving them Google enough?

Look Within

Business-intelligence tools have a new mission: evaluating all aspects of a company’s business.

Vox Popular

Voice-over-IP technology still has problems, but now may be the time to buy.

Pump Up The Bandwidth

Optimization tools let businesses reduce network traffic and make better use of existing bandwidth.

A New Way Of Collaborating

Standards are being developed with which companies will create business processes.

IT Projects Under A Microscope

Companies can’t make the right decisions about which projects to green-light, expand, downsize, or cut unless they’ve put in place good processes to keep track of exactly how much they’ve invested in various deployments, how those installations are progressing, and how closely they track with strategic business goals…Portfolio-management software provides data and reports that help executives make smarter decisions.