Protect And Serve

It’s important to protect your company’s intellectual property. But are some businesses going too far?

Pinpoint Control

Tiny chips (Radio-frequency identification or RFID tags) may revolutionize all areas of supply-chain management.

You Can’t Outsource Liability For Security

Security requires a process, people, policies, education, and technologies to work together.

Making [Privacy] Work

Developing a policy to protect customers is only the beginning.

10 Tips For Getting A Good Deal In Software Negotiations

You’ve finally selected a vendor for your next big software implementation. Now how do you go about negotiating the deal? Here are 10 tips to help you get the best contract.

Hidden Value In Customer Calls

Companies are using call-center apps to learn more about customers.

Shopping For Savings

Retailers and their suppliers could cut costs by $40 billion a year with better collaboration. Here’s why they aren’t counting their savings yet.

The Next (Not So) Big Thing [Nanotechnology]

A good look at what the nanotechnology buzz is all about with examples of its use today and potential for tomorrow.

More Than An In-Box

E-Mail is moving to a broader business purpose.

Analysis Gap

In today’s environment, businesses need to give decision makers better access to increasing amounts of information.

In Lockstep On Security

More companies are doing detailed assessments of their business partners’ information security. Failing grades can end a collaborative relationship.

A Timely Notion Worth Considering

Idea management may help validate knowledge management.

Five-Point Plan Can Keep Businesses Going

Business-continuity plans must address five major points, say consultants at PricewaterhouseCoopers: facilities, people, connectivity, information technology, and supply-chain issues. Just as important, they’ve got to do so succinctly, or people won’t read them.