The Perils of Democratic Decision Making

Enterprise Social Software (ESS)-enabled communities can contribute significantly to decision making, but how well they contribute depends on the type of decision being made and the role given to ESS. Deploying online communities to democratize decision making is very conducive to enhancing operational and tactical decisions in terms of identifying and including the “right” stakeholders and decision makers impacting work practices, as well as gaining … [ Read more ]

Four Strategies to Capture and Create Value from Big Data

Companies that effectively create and implement big data strategies stand to gain a competitive advantage.

Putting Social Media to Work at Cognizant

Many companies know what social media can do but many are still unable to apply or leverage social media to distance themselves from competitors. One company that has used social media successfully is the New Jersey-based IT firm, Cognizant. These authors describe how the company did it, and did it so well that some its clients say that it has separated Cognizant from the pack … [ Read more ]

MITRE Corporation: Using Social Technologies to Get Connected

Organizations that understand social technologies’ key capability – to enable employees to connect with others to boost job and organizational performance – will realize significant benefits. Thus, organizations need to think strategically about using these technologies to help transform themselves into truly collaborative workplaces. These authors, who were integrally involved in one such exercise, describe how it’s done.

Leveraging Knowledge Management Across Strategic Alliances

Alliances will have a major impact on management in the 21st century. In an alliance, managers will have to make difficult decisions about when to partner and with whom, as well as how to structure and manage the partnership. Those managers who can leverage information and knowledge across each stage of the alliance process will find that a knowledge-based approach is critical to the success … [ Read more ]

Together We Innovate

Geniuses are great. But bright, motivated teams are better. Unfortunately, many companies are pouring more money into generating ideas, but falling short on team-building, networking and collaboration. In a Wall Street Journal Online article, Accenture’s Robert Thomas and three noted academics dissect the problem and posit a solution.