Enterprise Social Software (ESS)-enabled communities can contribute significantly to decision making, but how well they contribute depends on the type of decision being made and the role given to ESS. Deploying online communities to democratize decision making is very conducive to enhancing operational and tactical decisions in terms of identifying and including the “right” stakeholders and decision makers impacting work practices, as well as gaining insights and consensus around tactics. But while ESS can be effectively used to support and communicate strategic decision making, we find that strategic decision making itself should remain mainly an offline process.
Content: Article
Authors: Chris Vialle, Eoin Whelan, Rick Aalbers, Salvatore Parise
Source: Ivey Business Journal
Subjects: IT / Technology / E-Business, Management, Organizational Behavior
Authors: Chris Vialle, Eoin Whelan, Rick Aalbers, Salvatore Parise
Source: Ivey Business Journal
Subjects: IT / Technology / E-Business, Management, Organizational Behavior
Related Content
- 10 Effective Social Media Posts in 10 Minutes or Less
[Archive.org URL] - A Brand Manager’s Guide to Losing Control [Archive.org URL]
- A Comprehensive Approach to Managing Social Media Risk and Compliance [Archive.org URL]
- Advanced Social Media Monitoring [Archive.org URL]
- Bain’s Social Media Consumer Segmentation [Archive.org URL]
- Digital Hives: Creating a Surge Around Change [Archive.org URL]
- Francois Gossieaux [Archive.org URL]
- Geeks, Tweets and Cash: A conversation with Riley Crane of MIT Media Lab [Archive.org URL]
- How Companies Can Respond to Online Complaints [Archive.org URL]
- How to Create a Social Media Style Guide in Five Steps [Archive.org URL]
- How ‘Social Intelligence’ Can Guide Decisions [Archive.org URL]
- Images Define Your Brand: Five Stages of the Image Processing Maturity Model [Archive.org URL]
- Inside Snapchat CEO Evan Spiegel’s Entertainment Empire [Archive.org URL]
- Jonah Berger [Archive.org URL]
- Jonah Berger Is Over Twitter [Archive.org URL]
- Leading in Your Sleep [Archive.org URL]
- Make Social Media Sell – Now [Archive.org URL]
- MITRE Corporation: Using Social Technologies to Get Connected [Archive.org URL]
- Preventing Social Media Armageddon [Archive.org URL]
- Putting Social Media to Work [Archive.org URL]
- Putting Social Media to Work at Cognizant [Archive.org URL]
- Secrets of Social Media Revealed 50 Years Ago [Archive.org URL]
- Secrets to a Successful Social Media Strategy [Archive.org URL]
- Social Networking: The Corporate Value Proposition [Archive.org URL]
- Sunil Gupta [Archive.org URL]
- Targeting Boosts Low Facebook Click Rates
- The Art of Business Relationships Through Social Media [Archive.org URL]
- The Eight Touchpoints of a Customer’s Consideration Phase [Archive.org URL]
- The Future of Social Media ROI: From Likes to Relational Metrics [Archive.org URL]
- The Real Life Social Network v2 [Archive.org URL]
- Your Employee Is an Online Celebrity. Now What Do You Do? [Archive.org URL]
Like this content? Why not share it?
There Are No Comments
Click to Add the First »
Click to Add the First »