A Matter of Trust

I recently asked a question to a senior supply chain executive:
“When should you trust your trading partners and when should you withhold information from them?”

His answer:
“Never and Never.”

His answer was only partly tongue-in-cheek. It highlights a dilemma we all face. When important information is withheld, it leads to enormous inefficiencies or even disasters in the supply chain. Trust is needed to streamline decision making and interactions in the supply chain. But, in spite of what “Kumbaya Collaborationists” preach, there are very real and serious risks with sharing information.

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