A study of interactions reveals how pervasive they are. As they increase in number, answers to fundamental questions about integration, scale, and scope will change. But what will happen when workers can carry out their jobs in half the time?
Editor’s Note: written in 1997 and it shows in a few spots, but still a good read…
Authors: Ali Hanna, Anupam Sahay, Byron Auguste, James Manyika, Pat Butler, Ted Hall
Source: McKinsey Quarterly
Subjects: Economics, IT / Technology / E-Business, Strategy