This page from the American Productivity & Quality Center (APQC) offers whitepapers, presentations, case studies, event, links and articles on the following topics: Benchmarking; Call Centers; Competitive Intelligence; Customer Relationships; Education Institutions/Organizations; Human Resources; Knowledge Management; Leadership; Measurement; New Product Development; Productivity and Quality; Sales and Marketing; Strategic Planning; Supply Chain; and Training. Some of the resources presented on this page require membership and some don’t. Find the APQC free resources (highly recommended) from the link on the left-hand side.
Source: American Productivity & Quality Center (APQC)
Subjects: Consulting / Analytical Tools, Operations