Blair Epstein, Caitlin Hewes, Scott Keller

The value of working together is intuitive to most leaders. Capturing the full value of operating as one firm, however, is elusive for most. Those who drive integration and standardization from the top down often stifle business-level innovation, entrepreneurship, and client responsiveness, which can further create talent attraction and retention issues. Those who emphasize local autonomy, however, often create massive inefficiencies, competing priorities, and inconsistent client service. This often leaves organizations both competitively vulnerable and held hostage to rainmakers, as the client relationship is largely owned individually rather than institutionally.