Building Digital Value Chains [Archive.org URL]

The concept of a value chain–defined as the coordinated series of activities leading to the creation and delivery of any product or service–is deeply embedded in the collective wisdom of today’s business leaders. This concept has shaped a generation of business models and enormous efficiencies have been gained by organizing and managing value chains. However, the next round of efficiencies will come from new processes we institute. In other words, a greater emphasis will be put on how we organize and manage the production, delivery, and use of the information on which value chains are built. Business processes no longer belong to a single business.

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