Cisco’s Quick Study

Tom Kelly is using the Web to reinvent training inside the world’s most Internet-centric big company. Here’s what he’s learned about e-learning — and how it’s changing the style and the substance of training at Cisco Systems.

The Barista Principle – Starbucks and the Rise of Relational Capital

How did a small Seattle company turn itself into a global synonym for java and joe? The answer, we believe, lies with an ingredient as central to Starbucks’s business as the premium coffee beans it roasts: Relationships.

Starbucks is not the only company that firmly believes that an emphasis on relationships should be more than simply management rhetoric. Nor is it the only company that … [ Read more ]

Closing Gaps in Corporate Privacy Programs

Are you vulnerable to a privacy breach? Mind the gaps and learn from the best practices of leading organizations.

The Facts About Growth

Only a small minority of companies succeed in creating shareholder value over long periods of time, even when they manage to grow revenues. Many companies enjoy temporary spurts of growth, only to see their gains erode under the onslaught of competitors. And even those who achieve sustained revenue gains are often surprised to find no corresponding gain in shareholder value. Yet a handful of companies … [ Read more ]

How Well Are You Managing Your Current Partnerships?

A quick checklist to see how well your organization is managing its current partnerships, from the author of Partnering Intelligence.

Capitalize on the Power of Suggestion

In today’s competitive environment, a company’s ability to reduce costs, increase efficiency, and continuously innovate is vital to its success. And common sense dictates that line workers – the individuals closest to the processes, products, vendors, and customers – are in the best position to identify such opportunities.

Avoiding the Perils of Traditional Due Diligence

Checking too quickly and focusing too narrowly can be a recipe for disaster. Successful acquirers take a different approach: the disciplined prioritization and organization of a number of fundamental-but often neglected-principles. Call it strategic due diligence.

Learning to Love Recessions

Most companies battened down the hatches during the recession of the early ’90s. But the more successful competitors pressed their advantages.

Leading With an Invisible Hand

Adam Smith’s ideas about the competitive marketplace can work inside companies as well. Internal electronic markets can convert the widely dispersed knowledge, preferences and beliefs of people within an organization into decisions that can improve resource allocation, predictive abilities-and the bottom line.

How to Beat the Budget Blues

In today’s turbulent economy, strategic planning that relies on industrial-age budgeting is bound to fail. But a number of companies are using technology to replace outmoded practices with efficient, flexible budget systems that can improve performance and boost shareholder returns.

The Power of Listening

About the time their box company, Atlas Container, was rising from the ashes, the Centenari brothers decided that a business should be founded on the philosophy of treating employees like human beings rather than interchangeable parts. Of all the brothers’ smart moves, that was the topper.

How good management raises productivity

Competition tends to boost productivity in an economic sector. Does good management help, too? A new McKinsey study finds that it does. Managers who employ high-caliber people, reward performance, and minimize waste also raise productivity, especially in competitive environments.

Editor’s Note: This is a premium-content article that has been provided free by special arrangement – not sure how long the free link will remain valid… … [ Read more ]

What Did the Winners of the Last Recession Do Right?

Despite widespread optimism among their leaders, many companies were unable to turn the last recession to their advantage. What separated the winners from the losers? Research by the Accenture Institute for Strategic Change found that innovative perspectives on existing knowledge, tools and relationships drove sustained post-recession competitive advantage. Read about what actions the winners took to strengthen their positions.

Increase Your Human Capital ROI with an Alumni Network

As the concept of “lifetime employment” becomes obsolete, many organizations are finding that they have more former employees than current ones. They are also beginning to recognize the bottom-line benefits of cultivating ongoing relationships with their “alumni.”

Time for a radical new look at teams

Effective teams aren’t just task-focused. They balance task, learning together and attention to behaviour.

Getting All the Credit

Capital One has built a credit-card empire by testing and testing and testing, then testing some more.