NRF/Forrester Online Retail Index
The NRF/Forrester Online Retail Index “measures the growth of online shopping based on data collected from online shoppers.” You can download the graphics on the site in PowerPoint format or get the raw data in an Excel spreadsheet. Highlights are presented by date (for example, according to the March 29, 2001 update, total spending on online sales rose from $3 billion to $3.4 billion in … [ Read more ]
Content: Online Resource | Sources: Forrester Research, National Retail Federation (NRF) | Subjects: IT / Technology / E-Business, Market Research | Industry: Retail
Slowing Growth for Global B2B Sales
Internet Usage and E-Commerce in Japan
Shipping Costs & Online Retail
Five Battle-Tested Rules of Online Retail
This article takes says the following five rules have been learned about e-tailing thusfar:
Rule 1: You don’t have to put the whole damn store online
Rule 2: Turn your inventory as quickly as possible
Rule 3: Customers like to know what they’re buying
Rule 4: Keep shipping costs to a minimum, and don’t blindside your customers with them
Rule … [ Read more ]
Content: Article | Author: Paul Kaihla | Source: eCompany Now | Subject: IT / Technology / E-Business | Industry: Retail
The Truth About E-Marketplaces
Somewhat topical discussion of e-marketplaces (by the master of re-engineering himself), but points raised are of long-lasting value.
Content: Article | Author: Michael Hammer | Source: InformationWeek | Subjects: IT / Technology / E-Business, Trends / Analysis
Use this architecture to structure your business intelligence solutions
“Despite big spending on information systems, many organizations are finding there’s still a shortage of truly useful information, due to the fragmentation of data. How can organizations resolve this ‘Information Paradox’?
Business intelligence (BI) solutions can put the information pieces back together to provide businesses with a more meaningful, complete picture. In this article, I’ll describe the conceptual architecture commonly used for BI.”
Content: Article | Author: Dan Pratte | Source: TechRepublic | Subjects: IT / Technology / E-Business, Operations
Russell Reynolds Web DNA Quiz
Do you have what it takes to succeed in the Internet Economy? Take the Russell Reynolds Web DNA quiz to find out. Answer 12 questions and see how you compare to others who have taken the quiz. Then read on to learn more about the six characteristics that set successful Internet Executives apart (or go there directly at: Content: Online Resource | Source: Russell Reynolds Associates Inc. | Subjects: IT / Technology / E-Business, Personal Development
Online Shopping Consumer Satisfaction (US)
US Will Lose Global eCommerce Stronghold
KnowledgeStorm
The term ‘business technology’ sums up Knowledge Storm. The site offers a means by which technology buyers might fulfil their business requirements with solutions offered by technology providers. Site visitors may either drill down through a directory of business subject areas or conduct keyword searches to arrive at software, white papers and reports that have been developed or researched to provide insight into a specific … [ Read more ]
Content: Online Resource | Source: KnowledgeStorm | Subject: IT / Technology / E-Business | Industry: Information Technology
The Internet Asset Test
Those companies that succeed in the Internet Age will be the ones that work to apply the Internet to assets to create not merely efficiencies but also new competitive advantage. This article discusses how companies can harness the Internet to make assets more valuable.
Content: Article | Authors: Dan Haas, Orit Gadiesh | Sources: Bain & Company, World Link | Subject: IT / Technology / E-Business
Internet Users and Non-Users in Japan
The Web Gets Joined Up
So what exactly is Microsoft’s “.Net” and why should we take notice?
When Bill Gates and Steve Ballmer announced Microsoft’s new strategy 18 months ago, their explanation of this “bet-the-company” move was – at least to this columnist – as clear as mud. As it turned out, I was not alone.
Content: Article | Author: Louise Kehoe | Source: FT.com | Subjects: IT / Technology / E-Business, Trends / Analysis
Global Prospects for Broadband Internet
Beyond the Hype: Making B2B E-Commerce Profitable
After researching firms that have transferred their B2B transactions from a physical marketplace to an Internet-based one, Garicano and Kaplan devised a framework for analyzing existing and potential B2B e-commerce strategies. This method works for B2B startups as well as established companies taking their B2B transactions online, and it helps businesspeople judge whether a strategy has measurable benefits for both the company and its customers-important … [ Read more ]
Content: Article | Authors: Luis Garicano, Steven N. Kaplan | Source: Capital Ideas | Subject: IT / Technology / E-Business
U.S. E-Commerce Activity Report
The Multiple Channels of Electronic Commerce
Web Call Centers Benefit Customers And Businesses
Companies hope that by linking Web sites and call centers, they’ll improve customer loyalty, attract new business, and cut costs. Those are all compelling reasons. But another driver behind the Web call center is more persuasive: Customers want it.
A Web call center can improve customer service and retention by providing a variety of self-care applications online, then backing up that convenience with the ability to … [ Read more ]
Content: Article | Author: Candee Wilde | Source: InformationWeek | Subjects: Customer Related, IT / Technology / E-Business
Who’s In Charge Of IT?
Managing IT is as much about business as it is about technology, and the drive to E-business is attracting a variety of managers with a variety of skills – many of them outside traditional IT.
Content: Article | Authors: Elisabeth Goodridge, Sandra Swanson | Source: InformationWeek | Subjects: IT / Technology / E-Business, Management