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Web Call Centers Benefit Customers And Businesses

Companies hope that by linking Web sites and call centers, they’ll improve customer loyalty, attract new business, and cut costs. Those are all compelling reasons. But another driver behind the Web call center is more persuasive: Customers want it.
A Web call center can improve customer service and retention by providing a variety of self-care applications online, then backing up that convenience with the ability to … [ Read more ]

Content: Article | Author: Candee Wilde | Source: InformationWeek | Subjects: Customer Related, IT / Technology / E-Business

Who’s In Charge Of IT?

Managing IT is as much about business as it is about technology, and the drive to E-business is attracting a variety of managers with a variety of skills – many of them outside traditional IT.

Content: Article | Authors: Elisabeth Goodridge, Sandra Swanson | Source: InformationWeek | Subjects: IT / Technology / E-Business, Management

How Much Are Your Visitors Really Worth?

This interesting article looks at some issues with site traffic and the ramifications for e-commerce or advertising efforts. Specific attention is given to ComScore Networks’ buying power index (BPI).

Content: Article | Author: Erick Schonfeld | Source: eCompany Now | Subjects: IT / Technology / E-Business, Marketing / Sales

Online pricing: Finding what works on the web

The goal of this paper is to explain some of the changes under way in online pricing and consider the implications for companies selling over the Internet. It will examine three areas:
– Pricing in multiple channels
– Global pricing
– Dynamic pricing

Content: Article | Author: Don Durfee | Source: The Economist | Subjects: IT / Technology / E-Business, Pricing

searchCRM.com

Billing itself as the Customer Relationship Management-specific search engine, this site offers a search feature, the latest CRM news, a best links section (broken into useful CRM segments), discussion forums, expert tips, CRM events, and a newsletter

Content: Online Resource | Source: TechTarget | Subjects: Customer Related, IT / Technology / E-Business

IT Radar (TechRepublic)

This eMarket for IT Services allows you to:
– Find qualified local IT consulting firms in minutes
– Send Projects and staffing request to the best-suited firms
– Save time and money, and make better outsourcing decisions

Search by solution area or use one of their pre-defined searches. Further narrow your search results by selecting your market area.

Content: Online Resource | Source: TechRepublic | Subject: IT / Technology / E-Business | Industry: Information Technology