The Benefits—and Limits—of Decision Models

Big data and models help overcome biases that cloud judgment, but many executive decisions also require bold action inspired by self-confidence. Here’s how to take charge in a clear-headed way.

Four Strategies to Capture and Create Value from Big Data

Companies that effectively create and implement big data strategies stand to gain a competitive advantage.

When Big Data Isn’t an Option

Companies that only have access to “little data” can still use that information to improve their business.

20 Critical Controls—Recommended Defenses Against Data Breaches

One way to counter IT security threats is through the 20 Critical Controls strategy. The SANS Institute, which describes itself as a cooperative research and education organization, is behind the 20 Critical Security Controls, which already is being used in government agencies and other large enterprises. The idea is to focus on the key controls that block known attacks.

The Seven Habits of Highly Effective Digital Enterprises

To stay competitive, companies must stop experimenting with digital and commit to transforming themselves into full digital businesses. Here are seven habits that successful digital enterprises share.

Strategic Principles for Competing in the Digital Age

Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Here are six critical decisions CEOs must make to address the strategic challenge posed by the digital revolution.

Plugging the Data Dike

Identity thieves are going further than ever before to steal valuable consumer, customer and business sensitive information to make a buck. As devastating as it is for individuals to deal with identity theft, it is extremely costly for businesses attacked by identity thieves or those unwillingly exposed to risk because of employee errors and poor data privacy and security policies. Here is a brief data … [ Read more ]

Managing the Demand for IT Infrastructure

Infrastructure functions can reduce costs and improve service delivery through better demand management.

The New CIO’s Quick-Start Manual

Expectations are always high when a new senior executive takes up the reins of a demanding leadership job. But in today’s fast-changing business environment, few find themselves more under the gun than the newly hired chief information officer. As they step into that new role, CIOs face often conflicting challenges of daunting depth and breadth. They must labor to keep aging legacy systems running to … [ Read more ]

Five Keys to IT Program Success

Given that the pace of change is quickening in information technology, it’s never been more important to understand how to make IT transformations succeed. Companies can’t afford to waste time and effort on projects that don’t deliver. Our work with leaders across industries and regions has allowed us to identify five key steps to success—actions that may be simple to describe but difficult to execute. … [ Read more ]

Looking Outward with Big Data: A Q&A with Tom Davenport

The management scholar provides an incisive look at the true potential of big data and the many challenges to unleashing it.

Michael Dertouzos

The late Michael Dertouzos observed in his last book, The Unfinished Revolution, that all too often, humans are at the service of computers, rather than the much more desirable opposite. To take full advantage of new technologies, to really enable the widest range of possibilities opened up by innovation, we must make sure that technologies aren’t designed in isolation from their eventual users; technology ought … [ Read more ]

Seven Dead Ends on Your Website—and How to Fix Them Today

You work hard to drive traffic to your site. Steering people toward your site is hard work. You combine search marketing, social media, and email marketing. You might even be paying good money for those visitors.

But once you have them, are you making the most of those visits? Or is your site sending them down one-way, dead-end streets? Are there places where your user flow … [ Read more ]

The Do-or-Die Questions Boards Should Ask About Technology

Board members should raise nine critical questions when discussing technology strategy with IT and business managers.

Joe Gorup

Do not buy, install or set expectations based on the features of a given technology. One should focus on the business processes first, then apply the software to specifically meet or enhance these processes. Technology can almost do anything. The question is not what it could do; the question is what it should do.

Too Big to Ignore: When Does Big Data Provide Big Value?

Much of the language surrounding big data conveys a muddled conception of what data, “big” or otherwise, means to the majority of organizations pursuing analytics strategies. Big data is shrouded in hyperbole and confusion, which can be a breeding ground for strategic errors. Big data is a big deal, but it is time to separate the signal from the noise.

Failure Points: Where BPM Projects Tend To Falter

Business performance management software can deliver great benefits, but many BPM software implementations fail as a result of the company’s inattention to some key characteristics of a successful initiative.

Elevating Technology on the Boardroom Agenda

Boards are starting to guide management by asking the right questions about technology.

Focused Processes and IT: Lock in Simplicity

Why do conventional solutions to process and IT issues regularly come up short? The reason is that processes and IT are rarely the main problem. Nearly always, process and IT troubles reflect complexity elsewhere in the company—in strategy, in business and product portfolios, and in the organization itself. The complexity may show up first in process breakdown or system proliferation, but its root causes often … [ Read more ]