One Way to Settle the Controversy over Stock Options: Eliminate Them

In the wake of news reports about compensation excesses in U.S. companies, Cendant recently announced that it expected to reduce the issuance of employee stock options and use grants of restricted stock instead. That decision has placed Cendant – an $8.9 billion real estate and travel conglomerate – in the vanguard of a movement to reject option-based incentives and return to a more traditional way … [ Read more ]

Downsize with Dignity

The New York Times recently reported that permanent layoffs have become entrenched in the American workplace. In an excerpt from a new book, “Business: The Ultimate Resource,” psychologist-consultant Alan Downs explains how to deliver the bad news with justice for all.

Entovation International Ltd.

ENTOVATION® International serves as the hub of a world-wide network of expertise exploring new methods of Knowledge Innovation. The ENTOVATION® Network offers a unique combination of benefits:
– Access to a network of both theorists and practitioners.
– Worldwide exposure to the most progressive managerial concepts.
– Systematic assessment with capabilities across the entire innovation spectrum.
– Universal application across functions, … [ Read more ]

Using Thought Partnerships to Build Your Brand

Your brand is the identity of your enterprise. Ideally, your brand defines the value proposition offering to your customers. When consumers use your product or service, it’s your identity that becomes linked with their positive or negative experience. This paper suggests that thought partnerships are the foundation that forms the organizational capability for achieving brand promise.

How does your process documentation measure up?

Creating process documentation may be an unappealing task, but it’s a very important one. The quality of your documentation can affect how often a process is used. How does yours measure up?

James Champy

When financial pressures and capital markets demand improved financial performance, the most common reaction is a reduction in force — that’s a layoff. I’m sorry to report that many managers choose layoffs as an expedient way to improve performance and satisfy capital markets. The result for the company is half the people doing twice the work. Capital markets may see some short-term profit improvement, but … [ Read more ]

The Closed Loop Organization

Do your company communiqués seem to get lost in the void? You need a system of feedback that crosses the T’s, dots the I’s and closes the loops.

Xerox: Building a Corporate Focus on Knowledge

Knowledge is the key element in running an organization. It’s also the cornerstone for a new economy and, combined with innovation, knowledge enables daily business practices to be reworked. Professor Soumitra Dutta, Professor Luk Van Wassenhove and Beatrix Biren consider how knowledge can be converted into marketplace success for any organization. They study one particular Xerox community as well as the overall … [ Read more ]

Managing Knowledge at Booz-Allen & Hamilton: Knowledge On-line and Off

You’ve heard, “It’s who you know, not what you know,” but in top organizations today, it’s “how you know”. INSEAD Professors Charles Galunic and John Weeks use Booz-Allen & Hamilton to show that once the how’s began making sense, the who’s fell into place. It’s what’s next in knowledge management.

High-Stakes Decision Making: The Lessons of Mount Everest

On May 10, 1996, five mountaineers from two teams perished while climbing Mount Everest. Is there anything business leaders can learn from the tragedy? HBS professor Michael A. Roberto used the tools of management to find out. Plus: Q&A with Michael Roberto

Putting the Scorecard to Work, Part One

Combining financial and nonfinancial measures to get a true picture of business performance requires an understanding of how four basic perspectives of the Balanced Scorecard click.

Putting the Scorecard to Work, Part Two

The Balanced Scorecard has helped Boeing, Sears and other companies achieve radical improvements in their management systems’ performance. The key to capitalizing on this tool is customizing it for your company’s needs.

A View from the Flip Side

Front-line level employees with any company tend to be in a very good position to observe the good behaviors and the not-so-good behaviors of their leaders. Consider this to be a view from the flip side!

IMR3: Strategic Exploration Event Report

May 22nd, 2002 saw the start of the third Innovation Management Roundtable (IMR). Coming from across the US and across the ocean, innovation leaders from organizations as diverse as BMW and the U.S. Navy gathered in Cambridge, Massachusetts to learn and apply new ideas about innovation. The theme of this IMR was “Strategic Exploration,” focusing on how organizations can more effectively search for and identity … [ Read more ]

“Writing the Book” on Your Market Creates a Competitive Selling Advantage

Here’s a great summer project: Gather your sales brochures, product bulletins, Web page copy, white papers, news releases, sales presentations, annual and quarterly reports…and so on. How clearly and consistently is a differentiated position expressed? Does it read like fodder from several different companies? Well, it doesn’t have to.

Dee Hock

Without doubt, the most abundant, least expensive, most underutilized and constantly abused resource in the world is human ingenuity. The source of that abuse is mechanistic, Industrial Age, dominator concepts of organization and the management practices they spawn.

Introduction to Knowledge Management

Introduction to Knowledge Management provides numerous resources that explain the major tenants and theories of knowledge management.

Strike Up the Brand

Tom Peters galvanized a free-agent nation with his manifesto, “The Brand Called You.” But there is something missing from his vision: us.