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If you’re not paying for something, you’re not the customer; you’re the product being sold

How to Enchant Your Customers with Videos

Greg Jarboe is the president and co-founder of SEO-PR and author of YouTube and Video Marketing: An Hour a Day. Guy Kawasaki asked him to help explain how to use it to enchant customers.

Developing a Successful Pricing Strategy

Marco Bertini, Assistant Professor of Marketing, talks about developing a successful pricing strategy.

SKU Optimization: A Parable and 10 Provocations for Action

Many companies are trying to cut costs by reducing the number of product classifications (stock-keeping units or SKUs) they offer. Here’s a story of a typical SKU optimization effort and 10 provocations that companies can use to help achieve lower costs, fewer out-of-stocks, higher revenues and lower prices.

Marketing and Human Instincts

How the simple rules underlying human decision making can have a huge impact on consumer behavior.

How to Identify and Avoid This Survey-Questionnaire Design Problem: Mixed-Mode Scales

Data from mixed-mode questions are hard, if not impossible, to interpret accurately.

The first part of this article will give an example of a mixed-mode question and an analysis of how to interpret the results that such as question would produce. As you will see, mixed-mode questions, or scales, should be avoided.

The second part of this article will explore the problem of mixed-mode scales further and … [ Read more ]

Formulate Your Content Strategy in 10 Simple Steps

More and more, brands are recognizing that a strategic approach to content is becoming important. Content is moving from being among the final considerations of a Web-development project to being front and center in a digital-marketing strategy.

But content is merely a means to an end: Content drives conversations, conversations are how you engage with people, and engaging with people is the only way brands … [ Read more ]

Using Behavioral Science to Improve the Customer Experience

By guiding the design of customer interactions, the principles of behavioral science offer a simple, low-cost route to improved customer satisfaction.

Marketing Mastery Matters Podcast

Marketing mastery is crucial to achieving high performance, but how can it be achieved in an ever-evolving business landscape? In this podcast, one of several spotlighting the building block of high performance we call “distinctive capabilities,” we examine how high performers focus their marketing efforts across many fronts. Utilizing Accenture’s research identifying five core marketing capabilities as well as 120 supporting skills underlying them, we … [ Read more ]

Protect Your Business Brand: The Proper Use of Trademarks

I know that proper use of trademarks and service marks gets confusing for many entrepreneurs. The following is a simple and handy guide on the proper use of the marks in your business. It’s important to review your website and marketing material and make sure that you are preserving potential legal protection for your marks

5 Super Easy Ideas To Promote Your Business With Online Video

If you are like most small businesses, though, video is likely the last type of content that you are actively using online to promote your business. After all, it seems much harder to produce than it really is. In fact, video can be the easiest type of content to create if you follow a few basic rules.

MarketingSherpa Landing Page Presentation 2007: PowerPoint, MP3 and Transcript

Find out what 4,213 marketers revealed about landing pages. Highlights include:

-> How to lift landing page conversions 48.35%
-> What landing page tests work best
-> Tips on copy, graphics and layout
-> The best tests to get the highest ROI

Plus, new research that will make any marketer cringe.

Eight Questions to Ask When Buying a Marketing List

Putting together a list of viable prospects, and ensuring that information about them is accurate and relevant, can be a daunting task. There are a myriad of list and contact vendors in the marketplace today, each with its own set of data.

But buying a marketing list that you have confidence in does not have to be a stressful process if you ask the right questions … [ Read more ]

Paying Sales Professionals: Why compensation plans for sales people vary

Determining compensation for sales professionals is often a trade-off between salary and incentive-based plans. Anne Coughlan examined a multitude of compensation arrangements to discover the “best” plan for a person depends on a number of factors.

Win More Sales Opportunities: How to Conduct a Win/Loss Opportunity Analysis

Given the rising pre-sales investment to pursue and win opportunities today, it’s increasingly important that organizations know why they are winning and losing sales opportunities. However, most firms, by their own admission, are weak in performing this analysis. A CSO Insights study found that only 18% of companies rate themselves as very good or world class in conducting win-loss (W/L) reviews, whereas 41% rate themselves … [ Read more ]