564 Posts Found

Consultant Guaspari’s newest book is a readable reassessment of quality. In a good-natured presentation that mixes stories with advice and practical lessons, he connects quality to the business objectives of value creation and moneymaking, and explains how to build the organization-wide support needed to raise quality levels.

Content: Book | Author: John Guaspari | Subjects: Management, Operations

Six Sigma is being used in lots of new ways. Critics call the trend dangerous.

Content: Article | Author: Bob Gilbert | Source: Context Magazine | Subjects: Management, Operations

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Logistics alliances-formal or informal relationships between companies and logistics providers-are rapidly emerging in Europe, North America, and, increasingly, East Asia. A McKinsey survey shows that their success depends on six best practices.

Content: Article | Authors: Graham Sharman, Peter Van Laarhoven, Shyam Lai | Source: McKinsey Quarterly | Subjects: Operations, Strategy

Marketers worry about top-line revenue, while operations people fret about cost. Differentiated Service Policies allow them to coexist.

Content: Article | Authors: Alex Kandybin, Pat Houston, Tim Laseter | Source: strategy+business | Subjects: Marketing / Sales, Operations

Many firms believe that active concern for the environment is not their business, because the extra costs impact the bottom line. But Professors Daniel Guide and Luk Van Wassenhove show how the re-use of returned products can actually add value for shareholders. Discover their framework for analysing the profitability of re-use activities in this recent working paper.

Content: Article | Authors: Luk N. Van Wassenhove, V. Daniel R. Guide | Source: INSEAD Knowledge | Subjects: Operations, Social Responsibility (ESG)

Shooter on site. Epidemic. Major power outage. Is your organization prepared to deal with crisis? HBS professor Michael Watkins explains what you need to know, and offers a checklist to evaluate your preparedness.

Content: Article | Author: Michael Watkins | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Operations, Strategy

Welcome to the world of global back-office operations, or as it is often called, cross-border business-process outsourcing. While companies have long outsourced manufacturing operations and other tasks such as IT maintenance or software development, the trend has now expanded to include other kinds of business processes such as customer contact, bill processing and medical transcription. Companies are moving such work to locations in India, the … [ Read more ]

Content: Article | Source: Knowledge@Wharton | Subjects: Best Practices, Outsourcing / BPO

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With profits down and perils up, companies are focusing on supply-chain management.

Content: Article | Author: Edward Teach | Source: CFO Publishing | Subjects: IT / Technology / E-Business, Operations

Creating process documentation may be an unappealing task, but it’s a very important one. The quality of your documentation can affect how often a process is used. How does yours measure up?

Content: Article | Author: Rich Schiesser | Source: TechRepublic | Subjects: Management, Operations

In today’s complex global manufacturing environment, managers face tough questions. What’s the best way to implement integrative strategies for plant networks? How is know-how created and transferred? Drawing on in-depth case studies, Professors Ann Vereecke, Roland Van Dierdonck and Arnoud De Meyer create a typology of plants in global manufacturing networks, offering both technical analysis and practical advice.

Content: Article | Authors: Ann Vereecke, Arnoud De Meyer, Roland Van Dierdonck | Source: INSEAD Knowledge | Subjects: International, Operations

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Retailers and their suppliers could cut costs by $40 billion a year with better collaboration. Here’s why they aren’t counting their savings yet.

Content: Article | Author: Steve Konicki | Source: InformationWeek | Subjects: Industry Specific, Operations | Industry: Retail

More effective supply chain management must become an integral part of your competitive and survival strategy – the prerequisites of success.

Content: Article | Author: R. Michael Donovan | Source: CEO Refresher | Subject: Operations

The outsourcing of business processes, particularly in finance and accounting, is moving to a higher level, requiring greater attention to the tactics of sourcing management.

Content: Article | Author: Eric Krell | Source: Business Finance Magazine | Subjects: Finance, Outsourcing / BPO

In a few years, a new generation of electronic sensors called RFID tags will track your inventory, stock your shelves, pinpoint enemy soldiers — and even (perhaps) do your laundry.

Editor’s Note: for a good overview of RFID, see the European Business Forum (EBF) article “Had a chat with your refrigerator lately?” at:
Content: Article | Author: Mark Roberti | Source: Business 2.0 | Subject: Operations

To grow a new fiber-optics business at Internet speed, the Canadian giant gave up manufacturing and turned its vendors into strategic partners.

Content: Case Study | Author: Lawrence M. Fisher | Source: strategy+business | Subjects: Industry Specific, Operations | Industry: Telecommunications

To get the real strategic value out of your third-party relationships, the first thing to do is throw out what you thought you knew about outsourcing. Here’s why.

Content: Article | Author: Martha Craumer | Source: Harvard Business School (HBS) Working Knowledge | Subjects: Best Practices, Outsourcing / BPO