E-Procurement: Problems Behind The Promise
Companies find the applications limited, integration troublesome, and managing catalogs difficult. Is it worth it?
Content: Article | Author: Alorie Gilbert | Source: InformationWeek | Subjects: IT / Technology / E-Business, Operations
Electronics Industry Supply Chain
Value Chain Management
Use this architecture to structure your business intelligence solutions
“Despite big spending on information systems, many organizations are finding there’s still a shortage of truly useful information, due to the fragmentation of data. How can organizations resolve this ‘Information Paradox’?
Business intelligence (BI) solutions can put the information pieces back together to provide businesses with a more meaningful, complete picture. In this article, I’ll describe the conceptual architecture commonly used for BI.”
Content: Article | Author: Dan Pratte | Source: TechRepublic | Subjects: IT / Technology / E-Business, Operations
Dr. W. Edwards Deming
A fault in the interpretation of observations, seen everywhere, is to suppose that every event (defect, mistake, accident) is attributable to someone (usually the one closest at hand), or is related to some special event. The fact is that most troubles with service and production lie in the system and not the people.
Content: Quotation | Source: Worksite Analysis – Trending Safety Information | Subject: Quality
Call Centers: Here, There, And Everywhere
Article discusses the trends and issues involving distributing and/or outsourcing customer call centers.
Content: Article | Author: Norbert Turek | Source: InformationWeek | Subjects: Customer Related, Outsourcing / BPO
If These Shelves Could Talk
Procter & Gamble is wiring its products to track when items leave the shelves. It’s part of the battle to cut inventory costs and revive earnings.
Article also provides some insight into P&G’s operations and the importance of the supply chain in the consumer products industry. Also discusses collaborative planning, forecasting and replenishment, or CPFR
Content: Article | Author: Megan Barnett | Source: The Standard | Subject: Operations | Industry: Consumer Products
A Global Think Tank Targets the Factory
Can hundreds of research teams working together rewrite the way we manufacture? [A look at the Intelligent Manufacturing Systems (IMS) – program]
Content: Article | Author: Adam Aston | Source: BusinessWeek | Subjects: Best Practices, Operations | Industry: Manufacturing
Online Customer Service Stats
How to Attain Customer Loyalty
This is the second part of a two-part series on supply chain customer loyalty. Interesting issues addressed include the difference between satisfaction and loyalty and the correlation between employee loyalty and customer loyalty.
Content: Article | Author: Robert J. Dicello | Source: TechRepublic | Subjects: Customer Related, Operations
Business Process Outsourcing Market
Manufacturing Masters Its ABCs
A look at the concept of activity-based costing, or ABC and its growing popularity in the manufacturing world.
Content: Article | Author: Hugh Filman | Source: BusinessWeek | Subjects: Accounting, Operations
Fulfillment Headaches
Firm-to-Firm Online Purchasing Grows (2000)
FirmBuilder.com
A service of Michael F. Corbett and Associates, Ltd., FirmBuilder.com is dedicated to providing tools and information to businesses interested in outsourcing. The site includes information for those just beginning to learn about outsourcing as well as for businesses currently using outsourcing. The Outsourcing Primer offers a series of articles by Michael F. Corbett and Associates covering basic reasons for outsourcing and techniques companies are … [ Read more ]
Content: Online Resource | Source: Michael F. Corbett and Associates Ltd. | Subjects: Management, Outsourcing / BPO
Best Practices: Back to Basics
Article discusses the potential resurgence of Six Sigma and its implications for the New Economy.
Content: Article | Author: Lisa Yoon | Source: CFO Publishing | Subjects: Management, Operations
Finance and Accounting Outsourcing Market
How Supply Chain Projects Morph Into Black Holes
Similar to their gravitational counterparts, supply chain management implementations can grow to vast, unanticipated proportions, enveloping unbudgeted amounts of time, resources, and money. A crucial difference between the two is that supply chain projects can be kept to a manageable size by making careful preparations and setting realistic expectations at the outset. The following real-life examples offer insights that may help prevent your supply chain … [ Read more ]
Content: Article | Author: S. McVey | Source: TechnologyEvaluation.com | Subjects: IT / Technology / E-Business, Operations
APQC – Best Practices
This page from the American Productivity & Quality Center (APQC) offers whitepapers, presentations, case studies, event, links and articles on the following topics: Benchmarking; Call Centers; Competitive Intelligence; Customer Relationships; Education Institutions/Organizations; Human Resources; Knowledge Management; Leadership; Measurement; New Product Development; Productivity and Quality; Sales and Marketing; Strategic Planning; Supply Chain; and Training. Some of the resources presented on this page require membership and … [ Read more ]
Content: Online Resource | Source: American Productivity & Quality Center (APQC) | Subjects: Consulting / Analytical Tools, Operations