The Secret to Happiness at Work

Your job doesn’t have to represent the most prestigious use of your potential. It just needs to be rewarding.

Pat Connolly

When a company is organized around traditional silos versus customer needs, the products and services they make will reflect the structure and needs of the company, not the customer.

Why People Crave Feedback—and Why We’re Afraid to Give It

How am I doing? Research by Francesca Gino and colleagues shows just how badly employees want to know. Is it time for managers to get over their discomfort and get the conversation going at work?

Gender Pay Gap: Valuing Women’s Work

A new study published in Nature Human Behaviour sheds light on the role of within-job pay differences in the gender pay gap.

Constantinos C. Markides

Not all purposes are motivating, and not all statements of organizational values are effective in guiding behaviors the way we have discussed here. To the contrary, if we judge by the fact that 87 percent of employees in the world claim to be disengaged or actively disengaged at work, the majority of purposes must be useless. The question that we must address, therefore, is, “What … [ Read more ]

Constantinos C. Markides

Simply communicating the choices you have made is often insufficient. What you really need to do is to communicate the choice and the alternatives considered and rejected in favor of the choice. It is the positioning of the choice relative to the alternatives considered that makes the choice clear to people. This means that what you need to say is not “We have decided to … [ Read more ]

Constantinos C. Markides

I propose that there are two key parameters that an organization needs to put in place to guide decision-making. The first is the organization’s clearly communicated strategy. This is defined by the difficult choices leadership has made that determine which decisions are “strategic” (and should be undertaken only by top management) and which decisions are “operational” (and can be undertaken by employees). The second parameter … [ Read more ]

Mary Meaney

In today’s world, strategy is relatively easy to replicate and capital is relatively easy to access. What gives you a real source of competitive advantage is your talent and culture.

What’s Next in Organization Design?

Most organizations are set up for productivity and predictability. However, in today’s environment, where volatility and opportunity reign, this seems counterintuitive at best.

As the saying goes, it’s hard to teach an old dog new tricks, even if you have the best leadership and capabilities at your disposal. But everything we are seeing today, along with certain shifts that we have been tracking for some years, … [ Read more ]

Does Hybrid Work Actually Work? Insights from 30,000 Emails

It’s a pandemic debate raging at companies everywhere: How often should employees come to the office? In the first large-scale study of its kind, Prithwiraj Choudhury finds that hybrid schedules might offer the best answer for everyone.

Eric J. McNulty

We tend to respond to what’s presented to us. It takes extra effort to stop and ask, “What’s missing?” Our energy-conscious brains like to be efficient. The problem is that not having all of the information we need can lead us to make a poor decision.

The Five Cs Of Trust

Creating a high-trust environment isn’t easy, but applying these five principles on a day-to-day basis will get you there—and closer to real resiliency.

When Leaders Say They Are Aligned—But Aren’t

Five key practices can unify leaders up, down, and across the organization—and spark concerted action.

Tobi Lütke

Your skill in decision-making is directly proportional to your quality of information acquisition. So, how good are you at making decisions? How good are you at acquiring information?

The Biggest Problem With Remote Work

Companies need a new kind of middle manager: the synchronizer.

How Diverse Leadership Teams Boost Innovation

A recent BCG study suggests that increasing the diversity of leadership teams leads to more and better innovation and improved financial performance. In both developing and developed economies, companies with above-average diversity on their leadership teams report a greater payoff from innovation and higher EBIT margins. Even more persuasive, companies can start generating gains with relatively small changes in the makeup of their senior teams. … [ Read more ]

Baba Shiv

In the real world, there is no such thing as making the right decision. You make the decision and then make the decision right.

Baba Shiv

As a current and/or future organization leader, you have to be effective at two things among others day in and day out. You have to be effective at making decisions, but even more important, I would argue you have to be effective at shaping others’ decisions. And when we go about shaping others’ decisions, what do we often end up doing? We present rational arguments. … [ Read more ]

Adam Grant

Adam Grant agrees that brainwriting is best, pointing to evidence that groups generate fewer and worse ideas while brainstorming than when the very same people are working on their own.

“If you know the group is nervous about ego issues or status hierarchies you should collect the ideas anonymously. It’s about leveraging the power of the group for idea selection, where people are actually better collectively, … [ Read more ]

Jessmina Archbold

Most folks aren’t honest with their feelings because they get unsolicited advice or intrusive questions — you can try to stop that cycle on your team with the culture you create and the micro-actions you take.