Russell Ackoff

We fail more often because we solve the wrong problem than because we get the wrong solution to the right problem.

The Goldilocks Effect and How to Harness Social Influence

Even after years of research, Jonah Berger is surprised at how people are so quick to identify the effects of social influence on others, but fail to see those same influences at work on themselves. A Wharton professor and bestselling author of Contagious and Invisible Influence, Berger has spent over 15 years studying how social influence works and how it leads products, services and ideas to catch … [ Read more ]

A Better Way to Recognize Your Employees

Although most great managers want to recognize their people, the challenge, which has only been made more difficult in the hybrid world, is finding meaningful things to recognize them for. The limitation to our typical approach to praise is that we can only recognize what we see, observe, or learn about from others and our recognition focuses on what we appreciate, which is not always … [ Read more ]

Jiaona Zhang

Build a team in the same way you would build a product. Just as you would think about your users and their pain points, you should think about your team and the problems you’re facing so that you have clarity on what you’re solving for.

The Organization of the Future Is Fractal

Scale isn’t dead. But it’s critical to find the right balance between scale and fractal principles—and to do it before your competitors do.

Amy Gallo

We are meaning-making creatures. We are quick to tell ourselves stories. And in those stories, we often cast ourselves as the hero and the other person as the villain because it’s an easy shortcut. It’s an easy trope, but it’s often not the full story.

The Problem With Being Too Easy-going

Failure to express your preferences in everyday situations can make you seem less likeable and even slightly less human.

Tiziana Casciaro

Power is the ability to influence the behavior of others. What’s most important is to understand where that ability comes from—it comes from control of the resources that the other party values.

Michael J. Arena

Most organizations don’t suffer from a deficit of ideas or human potential. What they lack is open and deliberate connections. Organizational leaders must learn to encourage the flow of these ideas by attending to the social interactions in the company. They need to build relational structures that encourage the 4D connections of adaptive space: discovery, development, diffusion, and disruption. Together, these 4D connections generate the … [ Read more ]

Michael J. Arena

Human capital consists of the talent, experiences, and capabilities of individuals within an organization. Social capital is the competitive advantage created by the connections between those individuals. It consists of the relationships and interactions within the organization. So, while human capital is about what people know, social capital is about how people are positioned to make best use of their knowledge. Both are essential, yet … [ Read more ]

Michael J. Arena

Agility turns out to be more social than structural. When open debates are stifled, the company’s agility is too. In this era of disruption, it is social capital that allows organizations to adapt in real time. Leaders must therefore nurture an environment of trust and engagement, and within that environment, understand the power of social interactions over the flow of ideas, information, and insights.

Class Takeaways — The Human Factor

Five lessons in five minutes: Professor Szu-chi Huang on how humans make decisions and get motivated.

Bill Ackman

I’ve always had the view that how successful you are is really a function of how you deal with failure. If you deal with failure well and you persist, you have a high probability of being successful.

Bruce Craven

We rely upon persuasion when an objective, inarguable truth isn’t available, when the facts can be interpreted in different ways and judgment is required. Then the persuader, instead of arguing to prove a truth, must enable the listener to accept a mere possibility – to accept the idea that another explanation might be viable and begin to consider it.

Bruce Craven

The pressures of day-to-day leadership can trigger conflict between colleagues, even if they have been through strong mutual experiences, feel extensive mutual goodwill, trust one another, and have common goals. If we make assumptions about personal values, we can make devastating mistakes. For example, if we assume other people need to prioritize their values in the order we prefer, we can deceive ourselves about other … [ Read more ]

Can Blockchain Manage Trust in Organizations

David De Cremer and Yan Pang illuminate both the limitations and the potential of blockchain technology as the new currency of trust in organizational life. They have found that building trust within organizations requires leaving room for vulnerability, which makes blockchain unsuitable. For building trust between organizations, however, blockchain technology shows more promise because it acts as a regulatory middleman.

Does your culture fit your strategy?

A big culture–strategy disconnect can be catastrophic. Only a formal assessment based on objective data can tell you if your organization is ready to transform.

Paul B. Thornton

In the old days the boss might have said, “Stop talking and get to work!” Today, the boss might say, “Start talking and get to work.” You need to communicate and collaborate with colleagues, consultants, customers, suppliers, and thought leaders to keep learning and get things done.