Corporate transformation without a crisis

The art of leading deep corporate change can be learned. The trick is to help each member of the company discover a new reality.

Jon R. Katzenbach

We grow because you can’t otherwise provide an opportunity for talent. You have to provide that, or else change your view of who your talent should be.

Arthur Ciancutti

The principle behind the Leadership Organization is that people have an innate, passionate desire to contribute. Opposing this urge to contribute is fear – fear of rejection, failure, loss, retribution, or embarrassment…Earned trust tips the balance between the urge to contribute and fear. When we work in an environment of trust, and one in which leadership models trust, we feel reinforced, validated, and supported, even … [ Read more ]

Arthur Ciancutti

Is your firm built on closure? Closure means coming to a specific agreement about what will be done, by whom, with a specific date for completion. You don’t leave anything dangling. “I’ll get you the report” isn’t closure because there is no time by which it will arrive. “I’ll do what I can” isn’t closure because there is no specific agreement for what will be … [ Read more ]

Arthur Ciancutti

Much of the frustration of everyday life can be traced to false commitments. Bounced checks, late deliveries, shoddy work, unreturned emails, laundered shirts with missing buttons, poor work performance, broken partnerships, and so on – under close examination, all of these involve issues with “commitments” that were made but not kept.

An organizational culture in which people consider their commitments carefully, and in which they absolutely … [ Read more ]

Repairing Trust: No Easy Task

Can Martha Stewart regain the trust of her customers or could Enron’s former chief Ken Lay get a new job under the clouds of suspicion left in the wake of their legal problems?

It depends upon the match between how they respond to the allegations and the extent to which the alleged offense is perceived to involve their integrity or their competence, according to a recent … [ Read more ]

Vaclav Havel

Hope…is not the same as joy that things are going well, or willingness to invest in enterprises that are obviously heading for success, but rather an ability to work for something because it is good, not just because it stands a chance to succeed. It is not the conviction that something will turn out well, but the certainty that something makes sense, regardless of how … [ Read more ]

Charles Handy

Africans speak of two hungers: the lesser hunger — for the goods and services that sustain us and the means to pay for them, and the greater hunger, which has to do with understanding what life is all about.

Today, that greater hunger is even keener, for workers and executives the world over. And I worry that the only way people can satisfy it is though … [ Read more ]

Mapping the Culture of an Online Community

This is a great overview of the sort of characters that inhabit almost any online community (and many offline communities). [Brain Food annotation]

Nigel Nicholson

Like any other discipline evolutionary psychology gives us insight – a very profound insight. However, it doesn’t answer the question about what we do with that insight – that’s the area of choice. Evolutionary psychology says that our choices are subject to forces and we need to be aware of this. Frequently we give in to these forces. We could argue, for example, that huge … [ Read more ]

Nigel Nicholson

Gossip and the rumour mill reflect the culture of an organization, and the quality of gossip reflects its quality – a bad culture leads to bad gossip; there will be malice and Borgia-type scheming in organizations where the culture is corrupt or full of fear. For this reason we must listen to the quality of the gossip in our organizations. Where there is little more … [ Read more ]

Nigel Nicholson

The real art of management is understanding that other people are like you. I often ask managers what their driving passions are and they tend to respond: to make a difference; to achieve; to care about their families. Then I ask them what this short list tells them and eventually someone will respond that their driving passions are probably the same as those of the … [ Read more ]

Merging Successfully

When companies merge or go through an acquisition, the lack of a cohesive culture in the newly merged company can “break a deal.” This article develops a terminology that identifies seven cultural cohesive elements common to all organizations.

The Enthusiastic Employee: How Companies Profit by Giving Workers What They Want

Enthusiastic employees outproduce and outperform. They step up to do the impossible. They rally each other in tough times. Most people are enthusiastic when they’re hired: hopeful, ready to work hard, eager to contribute. What happens to dampen their enthusiasm? Management, that’s what.

The Enthusiastic Employee draws on 30 years of research and experience to show you exactly what managers do wrong-and what they should do … [ Read more ]

Voltaire

Work banishes the three great evils – boredom, vice and poverty.

Furnish for Success

It’s pretty obvious that you can tell lot about a person from the way she outfits her home or office. But what you may not know is that your own behavior can be subtly influenced by her choice of items when you’re in that space-without your even realizing it. In studying this effect, Christian Wheeler, assistant professor of marketing, has found that certain types of … [ Read more ]

A Learning-and-Growth Metric for Strategy-focused Organizations, Part I

Based on the consulting experience that the conventional enablers of learning and growth in the balanced scorecard framework (BSC) are insufficient for “driving down” strategy, we introduce into BSC an additional tier of “meta-enablers” for learning and growth. Meta-enablers are mental-growth competencies that ground and enable the conventional enablers, such as employee satisfaction, productivity, and retention (staff competency, use of strategic technology, climate for action). … [ Read more ]

Ashok Gopal

Organizations that want to increase employee engagement need a performance management system that is geared toward developing it. Giving people more opportunities to learn can play a part, but companies must manage all the dimensions that drive engagement, not focus on just one.

The world’s best companies recognize that employees flourish when they are placed in roles that play to their talents. Thus, organizations should not … [ Read more ]

Ready, Aim, Fire!

Having the courage to fire the right person at the right time can be the most cost-effective way to improve an IT implementation.

Naked in the Boardroom: A CEO Bares Her Secrets So You Can Transform Your Career

In delicious, bite-sized nuggets, Robin Wolaner’s Naked Truths provide universal and instantly gratifying lessons for advancing your career. They can be put into action regardless of your age, experience, industry, or whether you are a one-woman start-up or a big-company employee.

Drawing on her own career in magazine publishing and media development, Wolaner shows you how to succeed because of, rather than despite, your unique … [ Read more ]