Furnish for Success

It’s pretty obvious that you can tell lot about a person from the way she outfits her home or office. But what you may not know is that your own behavior can be subtly influenced by her choice of items when you’re in that space-without your even realizing it. In studying this effect, Christian Wheeler, assistant professor of marketing, has found that certain types of … [ Read more ]

A Learning-and-Growth Metric for Strategy-focused Organizations, Part I

Based on the consulting experience that the conventional enablers of learning and growth in the balanced scorecard framework (BSC) are insufficient for “driving down” strategy, we introduce into BSC an additional tier of “meta-enablers” for learning and growth. Meta-enablers are mental-growth competencies that ground and enable the conventional enablers, such as employee satisfaction, productivity, and retention (staff competency, use of strategic technology, climate for action). … [ Read more ]

Ashok Gopal

Organizations that want to increase employee engagement need a performance management system that is geared toward developing it. Giving people more opportunities to learn can play a part, but companies must manage all the dimensions that drive engagement, not focus on just one.

The world’s best companies recognize that employees flourish when they are placed in roles that play to their talents. Thus, organizations should not … [ Read more ]

Ready, Aim, Fire!

Having the courage to fire the right person at the right time can be the most cost-effective way to improve an IT implementation.

Naked in the Boardroom: A CEO Bares Her Secrets So You Can Transform Your Career

In delicious, bite-sized nuggets, Robin Wolaner’s Naked Truths provide universal and instantly gratifying lessons for advancing your career. They can be put into action regardless of your age, experience, industry, or whether you are a one-woman start-up or a big-company employee.

Drawing on her own career in magazine publishing and media development, Wolaner shows you how to succeed because of, rather than despite, your unique … [ Read more ]

Changing the Game Board: Unorthodox Moves for Talented Women

It’s one thing to aspire to please and play by the rules. It’s another thing altogether to aspire to shake things up and be an agent of change. To effect change on a wide scale, women must leverage their resolve, their internal wisdom, their authentic voice

Creating and Sustaining an Ethical Workplace Culture

Values drive behavior and therefore need to be consciously stated, but they also need to be affirmed by actions.

Barry Minkow

we used to endorse character and integrity, but today the business ethic that reigns is achievement. And whenever you establish the worth of someone based on what they can do and not on who they are, you have created the environment for fraud.

Mary Dejevsky

There may well be differences in the brains of males and females that equip them to excel at different things. But the error of universities and other prestigious institutions has been to construct its (sic) hierarchy of excellence on the mastery of skills that come most easily to males.

How and what

In virtually all areas of human endeavour, both ‘how’ and ‘what’ are of concern. The realization that all organizations today are involved in a matrix is perhaps important; no company, organisation or even state can really afford to ignore either of these aspects. The need is always to balance the task compulsions with the task constraints – the ‘what’ and ‘how’.

Discontinuous Improvement: Five Catapulting Ideas

Over a number of years I have worked on the development of at least five catapulting ideas. They are the product of an approach to organizational problems that I first formulated in 1974 under the name “idealized redesign of the corporation.” Rather than merely solving problems, this approach dissolves them. To solve a problem is to change the effects of one or more undesirable causes; … [ Read more ]

Organizing for CRM

CRM and the forces impeding its success are both growing up: early problems that mostly concerned technology and the misaligned goals of different organizations within the same company are giving way to perennial organizational challenges. Companies are increasingly getting the business-alignment and technology issues right, but many must still tackle the hardest challenge of all: motivating organizations and making them accountable for results.

Non-Requisite Organization: The Fallout from Using the “Balanced” Scorecard

A brief outline of why the “balanced” scorecard is not truly balanced in terms of human capital, and the pernicious consequences of the absence of capability assessments that include developmental potential in companies.

Strengthening Values Centered Leadership

Business leaders who want to create an ethical work environment should first identify their own core values and commit to practicing them.

Practical Intelligence: Nature and Origins of Competence in the Everyday World

The purpose of this book is to present a broader view of intelligence than simply that which is defined by performance in intelligence tests, and to document the importance of intelligence not only in schools but in everyday life, including both job-related and domestic settings. Practical Intelligence brings together 15 chapters by distinguished experts in the field. It includes four main parts, plus introductory and … [ Read more ]

Randall Cheloha

Developing and promoting internal talent who are already performing successfully within a company’s unique culture is preferable to hit-or-miss recruiting of senior executives from the outside. For one thing, success in senior positions depends on whether a new leader is accepted by his or her peers; so many external candidates fail because the culture rejects them. For another, promotions send a signal that an organization … [ Read more ]

Richard N. Foster and Sarah Kaplan

“Cultural lock-in”-the inability to change the corporate culture even in the face of clear market threats-explains why corporations find it difficult to respond to the messages of the marketplace. Cultural lock-in results from the gradual stiffening of the invisible architecture of the corporation and the ossification of its decision-making abilities, control systems, and mental models. It dampens a company’s ability to innovate or to shed … [ Read more ]

Richard N. Foster and Sarah Kaplan

Lacking production-oriented control systems, markets create more surprise and innovation than do corporations. They operate on the assumption of discontinuity and accommodate continuity. Corporations, on the other hand, assume continuity and attempt to accommodate discontinuity. The difference is profound.

Are You Auction Savvy?

Millions of people participate in online auctions everyday-numbers that are enticing more and more academics to investigate what auctions can tell us about economics, human behavior, and the way we make business decisions.

Harvard Business School professors Alvin E. Roth and Deepak Malhotra have each independently looked at auction behavior and derive some advice for business people who daily bid for everything from chips to consultants.

Roth … [ Read more ]