How This Head of Engineering Boosted Transparency at Instagram

Not long after James Everingham joined Instagram as the head of engineering, results came back from the employee satisfaction survey that’s conducted every six months. The marks were pretty good, but one problem spot caught Everingham’s eye: the low transparency score.

Transparency is a persistent, thorny problem because we’re not all on the same page about what it even means. To Everingham, transparency was about building … [ Read more ]

Aaron De Smet

What a lot of people who need to carry out decisions want to know are two things in addition to the decision. Why? Because why gives them context. It gives them more clarity on how this connects to other things and what the full set of expectations are about what the decision is supposed to produce and why we made it and what the tradeoffs … [ Read more ]

The agile manager

Who manages in an agile organization? And what exactly do they do?

How Women Can Succeed by Rethinking Old Habits

Everyone has self-limiting behaviors; this is simply part of being human. But our combined six decades of professional experience coaching and working with women in virtually every sector have taught us that even women at the highest levels can undermine themselves with specific self-sabotaging behaviors that are different from those that most frequently undermine men.

Expertise, connections, and personal authority are all non-positional kinds of power … [ Read more ]

Brian Fielkow

Teamwork is supposed to be about the efficient allocation of resources. And it’s no secret that teams can be bureaucratic, frustrating, and costly. So it is the leader’s job to figure out when it’s appropriate to deploy more than one employee to a task. After all, if an assignment can be efficiently completed by an individual, then creating a team to take it on is … [ Read more ]

Walter Frick

To make a good decision, you need to have a sense of two things: how different choices change the likelihood of different outcomes and how desirable each of those outcomes is.

What Really Motivates Us

What really motivates us? Humans have pondered this question for decades. Is it money, power, and fame? Or rather fear and punishment? Psychologists’ answers have varied, along with a broad transformation in prevailing views. Developed by Richard Ryan and Edward Deci nearly four decades ago, self-determination theory (SDT) has become one of the most widely accepted theories of human motivation in contemporary behavioral science.

Mike Brown

One of the first things I like to do in a meeting is get clarity on what decision is being made and who has the decision rights. If the answer to either is vague or unclear, you should cancel the meeting and reconvene when you have clarity on these two points. If there’s ambiguity as to who has decision making rights for a particular topic, … [ Read more ]

10 Hiring Hacks For Nailing Culture Fit From New York’s Top Tech Recruiters

Each month General Catalyst brings together leading technologists from New York’s top startups for a brainstorming session on an industry challenge or theme. Through an exchange of best practices, our goal is to move the collective tech ecosystem forward. This month, we focus on company culture. We hosted Chief People Officers and recruiting leads from New York’s pioneering startups and here are some of the … [ Read more ]

Nick Leeson

When profit is the motivation, there is always an inclination to believe good results have been generated the right way, especially by top performers.

How Your Hiring Process Could Predict Unethical Behavior

Carnegie Mellon professor Taya Cohen explains the connection between moral character and workplace performance

John Sculley

There is one thing that every large organization has in common no matter what industry they’re in and that’s middle managers empowered with the authority to say no. And middle managers are typically measured on keeping everything going, not saying yes to change. This is true at old companies that have been around for 100 years. It is true at large tech companies like Apple … [ Read more ]

Jay Desai

The role of the CEO or founder means wearing many hats, and it may be hard for the mentor hat to be one of them — especially if you’re hiring people more senior or experienced than you. If you try, it will be inauthentic. A CEO can be many things to their manager to be supportive, and mentor may not be one of them. It’s hard … [ Read more ]

Jay Desai

I’d rather get sophisticated questions than simple answers from new hires. People often don’t think that asking questions is indicative of quick learning. They think it’s the opposite.

Jay Desai

There are at least two types of people when it comes to communication response time: real-time vs. gradual processors. If a real-time processor is negotiating with a gradual processor, it can be frustrating unless expectations are set up front.

Kim Scott

Don’t let decisions get pushed up. A lot of times you see decisions get kicked up to the more senior level, and so they get made by people who happen to be sitting around a certain table, not the people who know the facts. Don’t let this happen.

Kim Scott

Somehow people’s egos get invested in making decisions. If they get left out, they feel almost a loss of personhood. So you get ego-based decisions instead of fact-based decisions. The more you push yourself and your managers out of the process, the better your decisions will be.

Jeffrey Overall

A common misconception is that all unethical behaviors are self-serving. Examples of this include deceiving customers to make a sale and lying on expense reports. But although some unethical behavior is clearly self-serving, most unethical acts in the workplace are actually the result of managers encountering a moral dilemma.

Something Weird Happens to Companies When They Hit 150 People

The dynamics of companies change fundamentally when they exceed roughly 150 people, in ways that startup founders can struggle to address.

Hypergrowth and The Law of Startup Physics

Khalid Halim notices patterns in startups that how companies scale and break matches military groupings. In this exclusive interview, he pulls at the strings of this scaling-and-breaking phenomenon to articulate what he calls the law of startup physics. He explains how companies and people grow at different rates — and what this tension means for how both will break while scaling. Halim shares how he’s … [ Read more ]