What a lot of people who need to carry out decisions want to know are two things in addition to the decision. Why? Because why gives them context. It gives them more clarity on how this connects to other things and what the full set of expectations are about what the decision is supposed to produce and why we made it and what the tradeoffs are. A lot of reasons why people want to be involved in a decision isn’t just to know what the decision is, it’s to understand why it was made and how it was made. The second is, what are the implications? So, in communicating the decision, not just here’s the decision we made, here’s why we made it and here are the implications for how it needs to be carried out.
Author: Aaron De Smet
Source: McKinsey Quarterly
Subjects: Decision Making, Management, Organizational Behavior