Beyond Bias

Neuroscience research shows how new organizational practices can shift ingrained thinking.

Lynn Sharp Paine, Elizabeth Doty

As Lynn Sharp Paine noted […] most companies are simply not designed to remember commitments over time—let alone communicate them clearly, hand them off between departments, or adjust them effectively as priorities change.

Money and Quotas Motivate the Sales Force Best

Bonus programs are effective for motivating sales people, but also costly for companies to maintain. Doug Chung and Das Narayandas study several compensation schemes to see which work best.

The Accountability Equation

Inspired by the “trust equation” in the book The Trusted Advisor by David Maister, Robert Galford, and Charles Green, I’d like to propose an accountability equation, with a structure that illuminates the multiple elements involved and allows for differing relationships between them.

Unlocking the Three-fold Secret to Great Leadership

After analyzing data from more than 15,000 interviews with CEOs and other business leaders, executives from management consulting company ghSMART found that three fundamental factors drive leadership success. In their book, Power Score: Your Formula for Leadership Success, Geoff Smart, Randy Street and Alan Foster describe what they learned.

In this interview with Knowledge@Wharton, co-authors Street and Foster talk about the formula for management success, the … [ Read more ]

Great Leaders Understand the Fundamentals

Managers are often chosen for reasons other than competence.

Putting the Force Multiplier to Work

It isn’t enough just to hire the best. If you want to boost the productivity of your organization’s human capital, you also have to deploy those high performers effectively — put them to work so they can deliver the results they’re capable of. One of the most effective methods of deployment I’ve seen is to create all-star teams. Teams like these are a kind of … [ Read more ]

Robert Sutton

If you have a team that you think has a lousy leader, the first question to ask is, Is the team too big? It’s amazing how crummy leaders become great when they go from leading, say, 11 people down to five. And the reverse is true as well. You may think someone has reached their limits as a manager when they’re asked to take on … [ Read more ]

Robert Sutton

It’s not that I’m opposed to flatter organizations. It’s just that you have to be careful that you have enough layers to maintain some control. This is sort of unavoidable. Hierarchy is not an inherently evil concept; it’s gotten a bad name because it’s become associated with barriers and ineffectiveness.

Viral V. Acharya, Stewart C. Myers, and Raghuram G. Rajan

The traditional description of the firm – an organization run by top managers and monitored by a board of directors on behalf of public shareholders – falls short on three counts. First, control need not be exerted just top down, or from outside, it can also be asserted bottom-up. Put differently, the CEO has to give his subordinates a reason to follow, and this, implicitly, … [ Read more ]

Ellen Langer on the Value of Mindfulness in Business

A pioneer in mindfulness research says that companies can promote innovation and their own rejuvenation by setting the right context.

Rick Hillier

There are three legs to the leadership stool: experience, training and education. The seat of the stool is mentoring, which holds everything together. If you develop leaders with that process in mind and a base of articulated values, you start to build the right culture, remove the impediments and begin to have an organization with leaders that are focused on people who are inclusive and … [ Read more ]

Transforming Organisations for Sustained Innovation

“Market-oriented” firms are better able to innovate consistently, but getting there requires complex and demanding organizational change.

Jeffrey Gandz, Mary Crossan, Gerard Seijts, and Mark Reno

We define character as an amalgam of traits, values and virtues. Traits, such as open-mindedness or extroversion, may be either inherited or acquired; they predispose people to behave in certain ways, if not overridden by other forces such as values, or situational variables such as organizational culture and rewards. Values, such as loyalty and honesty, are deep-seated beliefs that people hold about what is morally … [ Read more ]

Giving Negative Feedback Across Cultures

Managers in different parts of the world are conditioned to give feedback in drastically different ways. Understanding why can help you critique more effectively.

Adam Grant

A lot of organizations do behavioral interviews, where they’re backward looking and asking about your history, what you’ve accomplished, what challenges you’ve overcome. And those don’t turn out to be very effective if you look at the evidence, because they suffer from an apples-and-oranges problem: it’s very hard to compare two people’s work histories.

Instead, what you want to do is ask, “What would you do … [ Read more ]

How to Scale Up Excellence in an Organization

Stanford’s Robert Sutton discusses the mind-set and strategies of companies that are most adept at building and spreading high standards.

John Gardner

Judgment is the ability to combine hard data, questionable data, and intuitive guesses to arrive at a conclusion that events prove to be correct. Judgment-in-action includes effective problem solving, the design of strategies, the setting of priorities, and intuitive as well as rational judgments. Most important, perhaps, it includes the capacity to appraise the potentialities of co-workers and opponents.

Can Women Have It All? Using the Data to Find Out

In the contentious and at-times maddening public discussion about American women and their happiness, anecdotal evidence is abundant, particularly from and about superwomen who have had children and achieved high levels of professional success. But one thing is often missing: data. Marianne Bertrand has set out to correct this, replacing anecdotes with numbers, helping make possible a more data-driven, evidence-based discussion.