3590 Posts Found

Just as the Net Promoter approach has strong descriptive and predictive power with customers, it works just as well in the realm of employee engagement. Loyalty leaders measure engagement by asking a handful of simple but predictive questions: Would you ask your friends and family to work in this company? Why? And would you recommend our product or service to your friends and family? What … [ Read more ]

Content: Quotation | Authors: Domenico Azzarello, Frédéric Debruyne, Ludovica Mottura | Source: Bain & Company | Subjects: Human Resources, Management, Organizational Behavior

Might your organization benefit from an internal coaching initiative? And, if so, how? Below we discuss three approaches to inform your decision making: recognizing internal coaching as a distinct competency, understanding the keys to effectiveness, and anticipating challenges.

Content: Article | Authors: Elaine Eisenman, Joseph Weintraub, Sam Perkins | Source: Babson Insight | Subjects: Human Resources, Management, Organizational Behavior

One typically sees a number of recurring patterns of behavior that influence an individual’s effectiveness within an organization. I think of these patterns as leadership “archetypes,” reflecting the various roles executives can play in organizations and it is a lack of fit between a leader’s archetype and the context in which he or she operates is a main cause of team and organizational dysfunctionality … [ Read more ]

Content: Article | Author: Manfred Kets de Vries | Source: Harvard Business Review | Subjects: Leadership, Management, Organizational Behavior

People often say, “I go with my gut,” and they forget that their gut is informed by huge amounts of data and past experience.

Content: Quotation | Author: Jonah Peretti | Source: FORTUNE | Subject: Decision Making

This article introduces the MEL (Manager, Entrepreneur, and Leader) Index assessment tool. The instrument aims to give organizations practical insight on the integrative impact of three key kinds of personnel—managers, entrepreneurs and leaders—in both the short and longer term fortunes of the organization.

Content: Article | Authors: Philip A. Dover, Udo Dierk | Source: Babson Insight | Subject: Organizational Behavior

An innovative approach to managing product portfolios—the strong-form model—can help companies stay ahead of change.

Content: Article | Authors: Barry Jaruzelski, Ian MacDonald, Richard Holman | Source: strategy+business | Subjects: Management, Organizational Behavior, Project Management

How can a company sustain profitable growth?

It’s no easy feat. As a benchmark, consider an annual growth rate in revenue and earnings of 5.5%. Most companies say they expect to attain that level or better— at least that’s what their strategic plans call for. But a Bain & Company study of more than 2,000 companies indicates that only about one in 10 actually … [ Read more ]

Content: Article | Authors: Chris Zook, James Allen | Source: Bain & Company | Subjects: Best Practices, Management, Organizational Behavior, Strategy

Since expectations of leaders change from country to country, how should multiculturals adjust?

Content: Article | Author: Caroline Rook | Source: INSEAD Knowledge | Subjects: International, Leadership, Organizational Behavior

Giving feedback is one of the most difficult things a manager has to do. But Carole Robin says “if you do it right, the other person also feels cared for, valued, and closer to you.” Here’s how.

Content: Article | Authors: Carole Robin, Deborah Petersen | Source: Stanford University | Subjects: Human Resources, Management, Organizational Behavior, Personal Development

To U.C. Berkeley’s long-standing strategy thinker, companies gain an edge only when they evolve in ways no one else can match.

Content: Thought Leader | Authors: Art Kleiner, David J. Teece | Source: strategy+business | Subjects: Organizational Behavior, Strategy

There’s a fascinating literature called person perception: the study of how people evaluate others. You tend to do this very, very quickly—within minutes of meeting a person, you’ve already sized him or her up. More than 90 percent of the evaluations you make are based on just two dimensions. The first is your perception of people’s competence. Do they seem to know what they’re talking … [ Read more ]

Content: Quotation | Author: Loran Nordgren | Source: strategy+business | Subjects: Organizational Behavior, Personality / Behavior

It’s is easier to act your way into a new way of thinking than it is to think your way into a new way of acting.

Content: Quotation | Subjects: Action, Culture, Thought

In our view, leaders would do well to take a more systematic approach to developing their decision-making capabilities. The place to start is… with intellectual integrity. In common usage, the word integrity means honorable or virtuous behavior. For our purposes, though, we draw a distinction between exhibiting honorable behavior (moral integrity) and exhibiting discipline, clarity, and consistency so that all of one’s decisions fit together … [ Read more ]

Content: Quotation | Authors: A.G. Lafley, Roger L. Martin | Source: strategy+business | Subjects: Decision Making, Integrity, Thought

Harvard Business School Assistant Professor Ethan S. Bernstein explains why decreasing workplace transparency can increase productivity.

Content: Article | Authors: Carmen Nobel, Ethan S. Bernstein | Source: Harvard Business School (HBS) Working Knowledge | Subject: Organizational Behavior

While all business leaders seek to create high-performing corporate cultures, few succeed. What do those that succeed have in common? They all understand that the perceptions of the workforce are as significant in shaping behaviors as are the formal mechanisms.

Content: Article | Authors: Ira Gaberman, Marieke Witjes | Source: Kearney | Subject: Organizational Behavior

High power makes you deaf and low power gives you laryngitis.

Content: Quotation | Authors: Allan R. Cohen, David L. Bradford | Source: Stanford University | Subject: Power / Authority

The existentialist philosopher Jean-Paul Sartre wrote about the “courage to choose,” and understood that choosing isn’t just an intellectual thing; it takes guts.

Content: Quotation | Author: Cynthia A. Montgomery | Source: strategy+business | Subject: Decision Making

Learning is a four-letter word in most companies; learning means you failed to do what you said you were going to do, which, in turn, means you’re a bad manager.

Content: Quotation | Author: Eric Ries | Source: strategy+business | Subjects: Learning, Organizational Behavior

The problem is that in finance, equities never become bonds. They’re separate assets. But successful entrepreneurial products grow up to become established products. Under the old system, the people who launch a product tend to migrate with it. That causes a lot of problems because the skills and at-titudes that make for effective entrepreneurs don’t necessarily make for effective managers of status quo operations.

Content: Quotation | Author: Eric Ries | Source: strategy+business | Subjects: Entrepreneurship, Organizational Behavior

It’s very hard to figure out which capabilities are most important, which aspect of “the way things are done around here” is the one that leads to superior performance. Sometimes people in an organization don’t know why their own capability is successful. They attribute their success to the wrong factors.

Content: Quotation | Author: David J. Teece | Source: strategy+business | Subjects: Culture, Organizational Behavior