Leading Outside the Lines: How to Mobilize the (In)Formal Organization, Energize Your Team, and Get Better Results

From the bestselling coauthor of the business classic The Wisdom of Teams comes an all-new exploration of the modern workplace, and how leaders and managers must embrace it for success. Katzenbach and Khan examine how two distinct factions together form the bigger picture for how organizations actually work: the more defined “formal” organization of a company-the management structure, performance metrics, and processes-and the “informal”-the culture, … [ Read more ]

Seven Rules for Managing Creative-But-Difficult People

Moody, erratic, eccentric, and arrogant? Perhaps — but you can’t just get rid of them. In fact, unless you learn to get the best out of your creative employees, you will sooner or later end up filing for bankruptcy. Conversely, if you just hire and promote people who are friendly and easy to manage, your firm will be mediocre at best. Suppressed creativity is a … [ Read more ]

What Executives Really Need to Know about Employee Engagement

In this employee engagement study, Elizabeth Craig of the Accenture Institute for High Performance and Lauren DeSimone of the International Consortium for Executive Development Research, explore this topic in depth. Based on research, they identify the key drivers of engagement, revealing how companies can create it in their organizations and, more importantly, sustain high levels of engagement over time.

A Mind-Set for Success

Judith E. Glaser, author of Creating WE: Change I-Thinking to We-Thinking and Build a Healthy Thriving Organization, introduces a passage illuminating the drivers of success from Leadership and the Art of Struggle: How Great Leaders Grow through Challenge and Adversity, by Steven Snyder.

Jonathan Haidt

Because I think that we’re so limited in our ability to behave ethically in the face of situational pressures, I want to teach our students how to do ethical systems design, how to take all the flaws and weirdnesses of human nature and work with them to design organizations and startup companies where people are always concerned about their reputation. People are concerned about reputation … [ Read more ]

Disseminating Strategy: A User’s Guide

Your new strategy looks good on paper, it looks good in the executive suite. But what does it take for the work force to get it?

Drive: The Surprising Truth about What Motivates Us

Most people believe that the best way to motivate is with rewards like money—the carrot-and-stick approach. That’s a mistake, says Daniel H. Pink (author of To Sell Is Human: The Surprising Truth About Motivating Others). In this provocative and persuasive new book, he asserts that the secret to high performance and satisfaction-at work, at school, and at home—is the deeply human need to direct our … [ Read more ]

Jonathan Haidt

If you look at it as an individual, we are all so flawed, and we are all so bad at reasoning when our interests or our moral values are at stake. We are not going to get better at reasoning and change just by helping individuals to reason better. When you put us together into networks, systems, companies, juries and legislative bodies, we can correct … [ Read more ]

Collaborate Better

“The teams that can meet the creative challenges posed to them are the hallmark of the most successful organizations,” writes Leigh Thompson, the J. Jay Gerber Professor of Management and Dispute Resolution at the Kellogg School, in a new book published by Harvard Business Review Press.

Yet, she argues, most of the time collaboration fails to live up to its potential, largely because teams fall victim … [ Read more ]

The Secrets of Highly Efficient People

Why do some people outperform their peers by up to 40 percent? Why are some professionals more efficient at work than others? Why do some offer solutions, while others just complain and point fingers? IESE’s Pablo Maella analyzes the foundations of personal and organizational productivity through six variables.

Switch: How to Change Things When Change Is Hard

Why is it so hard to make lasting changes in our companies, in our communities, and in our own lives?

The primary obstacle is a conflict that’s built into our brains, say Chip and Dan Heath, authors of the critically acclaimed bestseller Made to Stick. Psychologists have discovered that our minds are ruled by two different systems—the rational mind and the emotional mind—that compete for control. … [ Read more ]

Nelson Mandela

If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.

For Real Influence, Listen Past Your Blind Spots

To invite genuine buy-in and engagement, we need to listen with a strong personal motive to learn and understand. But we have a “blind spot” in our brains that gets in the way. What we hear is easily distorted with our own needs, biases, experiences and agenda, even when our intentions are good. We often hear what others say without understanding what they mean. We … [ Read more ]

Profit at the Bottom of the Ladder: Creating Value by Investing in Your Workforce

Most managers assume that surviving, especially in recessions, requires slashing wages, benefits, and other workforce expenses. And lowest-skilled workers are often viewed as the most expendable.

In Profit at the Bottom of the Ladder, Jody Heymann overturns these assumptions. Drawing from thousands of interviews with employees from front line to C-suite at companies around the world, Heymann shows how enterprises have profited more by improving working … [ Read more ]

Sheryl Sandberg

Many people are not interested in acquiring power, not because they lack ambition, but because they are living their lives as they desire.

Michael Mauboussin on the ‘Success Equation’

How do we know which of our successes and failures can be attributed to either skill or luck? That is the question that investment strategist Michael J. Mauboussin explores in his book The Success Equation: Untangling Skill and Luck in Business, Sports, and Investing. Wharton management professor Adam M. Grant recently sat down with Mauboussin to talk about the paradox of skill, the conditions for … [ Read more ]

Raad Al-Saady

The difference between a great company and an average company is how it deals with barely sufficient managers. If you continue to infect your organization with people who don’t drive excellence, you drag your company down.

Mediocrity kills companies. Organizations are quick to take action on bad leaders or ineffective leaders. Those, you can spot. But what stops a company from moving into greatness are all … [ Read more ]

Raad Al-Saady

We use a clear set of performance criteria and objectives to measure leaders’ performance and potential. We measure the engagement levels of their teams, their 360-degree feedback scores, and many other things and then categorize leaders on a potential/performance axis.

With high performance/low potential people, you make sure they’re in roles that get the most out of them while continuing to recognize their contribution. The high … [ Read more ]

Raad Al-Saady

You have a duty to find and keep great leaders — not only to produce results but also because they coach and mentor the next group of leaders. When people get promoted to their level of incompetence, they end up managing a group of people who are more talented than they are. Then they start playing politics because they’re insecure about the people below them. … [ Read more ]

The Four Intrinsic Rewards that Drive Employee Engagement

Motivational dynamics have changed dramatically to reflect new work requirements and changed worker expectations. One of the biggest changes has been the rise in importance of psychic, or intrinsic rewards, and the decline of material or extrinsic rewards. This author draws upon recent research to explain the popularity of intrinsic rewards and how these rewards can be used to build a high-engagement culture.