The Thought Leader Interview: William J. O’Rourke

The former head of Alcoa Russia teaches executives that in international business practice, ethics and competitive advantage go hand in hand.

William James

As a rule we disbelieve all the facts and theories for which we have no use.

Talk, Inc.: How Trusted Leaders Use Conversation to Power Their Organizations

Every leader has to make sure that employees are aligned with the overall corporate strategy it’s fundamental to running a successful business. Until recently, though, the tools for doing so were blunt at best, laughable at worst. Now, corporate leaders’ toolboxes overflow with different gear that can enable them to engage with their employees, to communicate the firm’s strategy, and, equally critically, to listen as … [ Read more ]

What Would Winston Do?

In 1940, a war-weary Britain was on the verge of capitulation. Here’s how Churchill turned it around–and what it means for you.

Initiative, Creativity, Results: A Win-Win-Win Strategy for Promoting Employees

When it comes to promoting from within, the right individual might well get the job. But what about the demoralized managers who did not get the job and still others who, seeing no immediate opportunity to move up, decide to move on and out. This author suggests another way to promote, a way that will leave just about everyone feeling good.

Productive Workplaces: Dignity, Meaning, and Community in the 21st Century: 25th Anniversary Edition

This third edition of the classic resource, Productive Workplaces is smart, well-written and well-researched, thoughtful, somewhat provocative, and a one-of-a-kind review of the integration of economics, technology, and people. It covers such topics as: the work on self as integral to organizational change; the revision of Lewinian concepts for a new era; and the history behind “getting everybody improving whole systems” as a response to … [ Read more ]

What Your Employees Need to Know

They probably don’t know how they’re performing. Feedback and recognition are among the lowest rated workplace elements.

Altruistic Capital: Harnessing Your Employees’ Intrinsic Goodwill

Everyone comes to the table with some amount of “altruistic capital,” a stock of intrinsic desire to serve, says professor Nava Ashraf. Her research includes a study of what best motivates hairdressers in Zambia to provide HIV/AIDS education in their salons.

Peter Drucker

The most dangerous thing is not having the wrong answer, it is asking the wrong question.

Passed Over for a Promotion? How Companies Can Retain the Runner-up

Losing out on a promotion is tough, and being passed over for a high-level position in favor of another candidate — either external or internal — can be a deal breaker for even the most loyal company soldiers. According to experts at Wharton and elsewhere, keeping employees happy after they fail to get a promotion is an important part of protecting a company’s most important … [ Read more ]

Mary Crossan, Jeffrey Gandz, and Gerard Seijts

When loyalty conflicts with honesty, when fairness conflicts with pragmatism, or when social responsibility conflicts with obligation to shareholders, people become conflicted. And when their actions are inconsistent with their values, they either experience guilt, anger and embarrassment. People try to minimize such cognitive dissonance by rationalizing or even denying their behavior, discounting the consequences of it or simply blaming others.

The Failure to Engage: Understanding the Mechanism that Determines Employee Engagement and Micro-Innovation

Micro-innovation is the Holy Grail of modern management. Micro-innovation (incremental improvement) that is driven by employees is the secret to transforming the customer experience, accelerating revenue growth, and reducing costs.

Yet, the level of employee engagement required for micro-innovation remains one of the most elusive outcomes in modern organizational life. Research shows in aggregate that employee engagement continues a 25-year decline.

In our real-time economy, the most … [ Read more ]

Rick Lash

The vast majority of participants in Hay Group’s recent global Best Companies for Leadership survey indicated that their organizations have become flatter and more matrixed. Individuals may be assigned to work on different project teams and report to multiple managers. The advantages can be huge — new innovations, increased sharing of information and better capacity to solve complex problems. And yet the more … [ Read more ]

Rick Lash

Why has the development of collaborative leadership skills lagged the evolution of organizational structures? Organizations usually get the kind of behaviour they reward, and they have historically rewarded achievement-oriented leaders who drive short-term results. As a result, companies have ended up with leaders who excel at the achievement orientation, teamwork and organizational awareness competencies that are associated with strong functional leadership.

The problem is that … [ Read more ]

Few Women on Boards: Is There a Fix?

Women hold only 14 percent of the board seats at S&P 1500 companies. Why is that, and what—if anything—should business leaders and policymakers do about the gender disparity? Research by Professor Boris Groysberg and colleagues shows that male and female board members have very different takes on the issue.

The Creative Web

Large corporations are outsourcing a wider variety of components and services, relying on smaller supplier firms. Large corporations are also placing greater decision-making responsibility on individual units within the firm, flattening the traditional hierarchical pyramid. The academic literature has begun to address these transformations. In the 21st century, we expect to see an increase in the importance of this subject, with more attention … [ Read more ]

Robert A. Cunningham

[Restructuring] allows senior management to cover up ineffective management activities by changing the structure of the company and to then terminate a group of employees without fear of wrongful dismissal lawsuits. This practice allows a company to cover up shortcomings and ultimately, unfairly, to pin the tails on the wrong donkeys.

David Brooks

The nineteenth – and twentieth – century character-building models were limited because they shared one assumption: that Step 1 in the decision-making process – the act of perception – is a relatively simple matter of taking in a scene. The real action involved the calculation about what to do and the willpower necessary to actually do it. […] The first step is actually the most … [ Read more ]

The Thought Leader Interview: Dov Seidman

The influential business author and CEO explains why the practice of enlightened self-governance gives companies an edge.