1082 Posts Found

In today’s uncertain environment, the ability to sell our ideas, points of view, products, services and even our reputation is crucial. Communication and interpersonal skills are now ranked as critical business skills by recruiters, and a flattening out of hierarchies in our interdependent society has led to increased dependence on interactive skills. However, persuasion is often overlooked in current management literature. In their paper, IESE’s … [ Read more ]

Content: Article | Authors: Brian O’C. Leggett, Josep Maria Rosanas | Source: IESE Insight | Subject: Personal Development

If you’re like much of today’s workforce, you need to have halfway decent writing skills to succeed at your job. But if you don’t have time to work on those skills, mastering a few basic rules can still make a big difference.

Content: Article | Author: Jody Gilbert | Source: TechRepublic | Subject: Personal Development

An exclusive focus on execution-as-efficiency leads companies to delay, discourage, or understaff investments in areas where learning is critical. It’s a given that switching to a new approach can lower performance in the short run. The fastest hunt-and-peck typist must endure a short-term hit to performance while learning to touch-type, just as the tennis player suffers initially when shifting to a new, better serve. These … [ Read more ]

Content: Quotation | Author: Amy Edmondson | Source: Harvard Business Review | Subjects: Learning, Training & Development

It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, and comes short again and again, because there is no … [ Read more ]

Content: Quotation | Author: Theodore Roosevelt | Sources: History as Literature, Hold this Thought | Subjects: Achievement, Action, Leadership, Success / Failure

Excellent performers judge themselves differently than most people do. They’re more specific, just as they are when they set goals and strategies. Average performers are content to tell themselves that they did great or poorly or okay.

By contrast, the best performers judge themselves against a standard that’s relevant for what they’re trying to achieve. Sometimes they compare their performance with their own personal best; sometimes … [ Read more ]

Content: Quotation | Author: Geoffrey Colvin | Source: FORTUNE | Subjects: Achievement, Personal Development, Success / Failure

Time is the key differentiator between services and experiences, whether one charges for it (yet) or not. If your company wants to spend less time with your customers – and they want to spend less time with you – than you’re already on the path to commoditization. But if you want to spend more time with your customers, and they want to spend more time … [ Read more ]

Content: Quotation | Author: B. Joseph Pine II | Source: Rotman Magazine | Subject: Experience

KnowHR offers up their take on the Top 10 Best Presentations Ever.

Content: Article | Author: Frank Roche | Source: KnowHR | Subject: Personal Development

the largest site in the world on all aspects of how we change what others think, believe, feel and do. There are already over 2500 pages here, with much more to come. [Hat Tip to Guy Kawasaki]

Content: Online Resource | Subjects: Management, Marketing / Sales, Organizational Behavior, Personal Development

Dan Roam is an expert in helping people think and communicate with pictures. His theory is that anyone with a pen and a piece of paper (for example, a napkin) can explain even the most complex business ideas as well as communicate better with customers, vendors, and employees. Here he is interviewed by Guy Kawasaki.

Content: Related Content | Authors: Dan Roam, Guy Kawasaki | Source: Sun Microsystems | Subject: Personal Development

In the book Click: Ten Truths for Building Extraordinary Relationships, author George C. Fraser says that to build successful business relationships and truly connect or “click” with professional associates, executives need to communicate with passion, build on personal and volunteer ties, and align with individuals whom they admire. Recently, Fraser spoke with Knowledge@Emory about connecting with others, the trials of prejudging, and what to do … [ Read more ]

Content: Article | Author: George C. Fraser | Source: Knowledge@Emory | Subject: Personal Development

Here’s a ten-second method to build better rapport with a customer. I can testify that it works, as I’ve used it literally hundreds of times. It’s a close to a “Jedi Mind Trick” sales technique as I think you’re ever going to find.

Content: Article | Author: Geoffrey James | Source: BNET | Subjects: Marketing / Sales, Personal Development

Plenty of motivational coaches pledge to boost your efficiency. These are the few who really deliver.

Content: Article | Author: Tom Ehrenfeld | Source: strategy+business | Subjects: Personal Development, Productivity / Work Tips

The premise behind Roam’s book is simple: anybody with a pen and a scrap of paper can use visual thinking to work through complex business ideas. Management consultant and lecturer Roam begins with a watershed moment: asked, at the last minute, to give a talk to top government officials, he sketched a diagram on a napkin. The clarity and power of that image allowed him … [ Read more ]

Content: Book | Author: Dan Roam | Subject: Personal Development

Never make a decision yourself that can be reasonably delegated to a lieutenant and never make a decision today that can be reasonably put off to tomorrow. If these observations fly in the face of conventional wisdom, it is because they are meant to. The author may be a conventional man, but his thoughts about what make a leader effective are original and offer sound … [ Read more ]

Content: Article | Author: Steven B. Sample | Source: Ivey Business Journal | Subjects: Management, Personal Development

Goldstein, Martin and Cialdini meld social psychology, pop culture and field research to demonstrate how the subtle addition, subtraction or substitution of a word, phrase, symbol or gesture can significantly influence consumer behavior. Interspersing references to Britney Spears, the Smurfs and Sex and the City with more academic concepts such as loss aversion and the scarcity principle, the authors illustrate the simple and surprising approaches … [ Read more ]

Content: Book | Authors: Noah J. Goldstein, Robert B. Cialdini, Steve J. Martin | Subjects: Marketing / Sales, Personal Development

How do geniuses come up with ideas? What is common to the thinking style that produced “Mona Lisa” as well as the one that spawned the theory of relativity? What characterizes the thinking strategies of the Einsteins, Edisons, da Vincis, Darwins, Picassos, Michelangelos, Galileos, Freuds, and Mozarts of history? What can we learn from them?

Content: Article | Author: Michael Michalko | Source: ribbonfarm | Subjects: Innovation, Personal Development

What do very successful people really know about this relationship thing that less than successful people don’t know? That 85% of all the joy and satisfaction that you will ever achieve in life will come from your interactions with people and not from your money. We need to spend more time working on, developing, cultivating, and nurturing our relationships.

Content: Quotation | Author: George C. Fraser | Source: Knowledge@Emory | Subjects: Career, Personal Development

While commodities are fungible, goods are tangible, services are intangible, experiences are memorable and transformations are effectual. All other economic offerings have no lasting consequence beyond their consumption.

Content: Quotation | Authors: B. Joseph Pine II, James H. Gilmore | Source: MarketingProfs | Subjects: Economics, Experience

“A man of extraordinary strength and intelligence may never be more than a failure in society if he doesn’t know how to speak in public,” noted the writer William Channing in the 19th century. Two centuries later, knowing how to speak in public is a skill increasingly valued in the workplace. The ability to change public perception through a persuasive presentation is considered one of … [ Read more ]

Content: Article | Authors: Brian O’C. Leggett, Ricardo Velilla | Source: IESE Insight | Subject: Personal Development

When a learning organization takes a leap forward — for example, when it makes a breakthrough internally or with a new product — its people then slow down to see what they can gain in understanding from what they’ve just done. The only companies that are going to be able to learn in that way are those with an organizational structure that stresses a continuity … [ Read more ]

Content: Quotation | Author: Jeffrey Liker | Source: strategy+business | Subjects: Leadership, Learning, Organizational Behavior