When functional operations are impeding client interaction, it’s time for a change. “Codan 2000” was one such changing project launched by a Danish rubber company. INSEAD Professor Paul Evans and Michael Wulff Pederson check Codan 2000’s performance and its self-managed teams after two years, providing insight into the human side of Operations Management.
Authors: Michael Wulff Pedersen, Paul A. L. Evans
Subjects: Change Management, Organizational Behavior
Company: Codan Gummi A/S