Trust is the basis of agility, of flexibility. Yet it’s an incredible challenge to establish trust and maybe even harder to maintain it. Underlying the challenge is the question of how to institutionalize trust between buyer and supplier. I’ve got colleagues who maintain that trust can only be established between individuals. But a few souls like Robert and myself say we’ve got to be able to institutionalize trust. We’ve got to make it work so that when the founders of the alliance depart, the alliance continues. We’ve been looking at this for over ten years, and we don’t have the answer yet.
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