David Smith and Craig Mindrum [Archive.org URL]

Knowledge management is not just about making information, news or content readily available—even content indexed by performance need; this form of knowledge sharing and content management is too passive. What a flat organization needs is actionable knowledge, and the best kind of such knowledge will likely come from another part of a company: “I know what you’re trying to do; here’s what we did, and it worked.”

That’s information that generates an active response along the node connectors. To be effective, knowledge management and collaboration technologies have to deliver this kind of actionable knowledge—real-time or near-real-time learning directed toward a practical business need.

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