First Tennesee National: Tapping the Hidden Value of People

The Mercer Management Journal is dead. If you click through you will be taken to the Internet Archive site to find an archived copy.

A few pioneering companies have married a perceptual shift with the new tools of human capital management. For First Tennessee National Corporation, it was a natural match. In the late 1990s, First Tennessee, now the 31st largest bank holding company in the United States in asset size and market capitalization, believed there was significant leverage in highly developed human capital management practices. The case study that follows shows what First Tennessee learned about itself from data it hardly knew it had. The findings are helping the company make major workforce decisions on the basis of net value to the firm, not just cost.

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