Lots of companies talk about agility and flexibility and change. I have some doubt about the importance of those attributes. There are still many relatively stable and homogeneous industries around. But also, understanding the need for change on an abstract level is different from understanding a specific case: saying, “Hey, this process, why are we doing it this way?” There’s a gap between having an abstract understanding of the need for change and actually identifying what should change and making it work in your own organization.
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