This artilce is ostensibly about TQM and offers its five pillars of successful quality processes (customer satisfaction, total involvement, measurement, systematic support, and continuous improvement). That’s not why you should read this article. You should read it because it also offers a generally applicable framework for implementing change, projects, etc.
Content: Article
Author: Donald L. Weintraub
Source: Prism (Arthur D. Little)
Subjects: Change Management, Operations
Author: Donald L. Weintraub
Source: Prism (Arthur D. Little)
Subjects: Change Management, Operations
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