Ron Shaich [Archive.org URL]

Change is absolute. It is ongoing. What an organization does by its very nature is lock in processes to reproduce or to continue what it does. If we get very good at doing what was valued yesterday, as the world continues to evolve, we aren’t highly conscious of that change. We also aren’t aware enough of the continuing demand from the organizations we work in and run to adjust to those changes. So we end up breaking down.

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