Integrating Knowledge and Process in a Learning Organization [Archive.org URL]

“Technology change management is not an isolated activity but a process that touches many of the socio-technical activities at work in an organization. This bigger picture of technology change management includes business and work processes and technical systems as well as processes related to group dynamics and collaboration. The connection is clear. When we ask people to change how they do their work, as we do in improvement or technology adoption efforts, we are asking them to learn. If you pay attention to how people learn, you will be capable of more effective change management. Learning and technology change management reinforce one another. If you are smart about how you manage change, you will help make your workplace a learning organization, and that will pay off in many ways.”

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