James O’Toole

Most organizations are not structured with the intent of allowing people to develop themselves and to find satisfaction and fulfillment in their work. They are designed for the convenience of the managers or they’re designed for the convenience of the customer in some cases; but too few of them take into account the really basic needs of the workers. And workers have psychological needs, they have financial needs, and they have social needs. And when all three of those needs are met, people tend to say that that’s good. But very few organizations today start off saying, “How can we make this workplace, or how can we structure it, how can we design it, how can we set up the rewards, the reporting arrangements, so that our people are going to find this as a source of development and fulfillment for themselves?”

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