Jeanne Liedtka, Henry Mintzberg

Conversational design challenges leaders in ways that formulaic and visionary design do not. Business cultures that center on hierarchy, expediency, and authoritarian leadership get in the way of good conversations. We all know about opportunities that exist in the white spaces between divisions, regions, and functions of every company; what we do not know is how to tap these opportunities. Recognizing the role of conversations in exploring new possibilities can produce dramatic innovation.

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