Jeffrey Kaplan

Treating IT as a different animal creates problems. It’s developed its own language, myths, and mystique that give IT managers a get-out-of-jail-free card. When you have this mind-set, it means that it’s OK that a $10 million project got screwed up. If any other project had been screwed up, people would have been held accountable. But managing IT is not about managing technology; it’s about managing the people who manage the technology.

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