Jonathan Roberts

When I’m assessing a team, I use my “three ‘P’ ” test. The “P”s stand for people, process, and product. If everyone on the team isn’t clear about the product (whatever it is that you’re trying to create) and the process (how you’re going to get where you need to be, who drives what, who is the ultimate decision maker), then there are going to be people problems. Whenever I go into a tumultuous situation, I always step back and ask, “What are we trying to build here?” Then I ask, “How are we trying to build it?” Usually, debugging those two issues will clarify what the people problem is all about. If not, you’ve got a fit problem.

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