Karen Stephenson [Archive.org URL]

Experience, direct or indirect, is the source of tacit knowledge. Stored in people, tacit knowledge is actuated (shared) though trust formation. Trust develops in predictable network patterns that by their nature run counter (are mis-aligned) to hierarchical organization. If one treats tacit knowledge as a natural resource embodied in humans (or human resource), then knowing where and how to mine the networks for tacit knowledge is the turn-key solution for rapid innovation.

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